Technical Service Expert - Jacobsen
Technical Service Expert - Jacobsen
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Job Description
Qualifications:
Education: Bachelors degree required
Years of Experience: 3 or more years of experience required
Software Knowledge: Microsoft Office SAP Salesforce and vehicle diagnostic software
Travel Requirements: 70%
Strong mechanical and electrical aptitude preferred
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars utility and personal transportation
vehicles snowmobiles sidebysides allterrain vehicles professional turfcare equipment and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories airports to planned communities and theme parks to hunting
preserves.
Responsibilities:
Provide professional phone and email technical support to TSV customers.
Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot
customer needs over the phone.
Address customer product issues some that are potentially negative in a professional and positive
manner with the result being customer satisfaction.
Facilitate a plan of action to resolve customer issues.
Travel to customer locations to gather data perform basic technical training and troubleshoot.
Create detailed test and trip reports and recommend improvement solutions.
Conduct indepth technical service training seminars for dealers distributors and internal employees in
order to showcase vehicle specifications and troubleshoot issues.
Contributes to a culture of respect dignity and inclusion where everyone feels heard and understood
empowered and valued.
Employment Type
Full-Time
