drjobs Service Optimisation Expert (All Genders)

Service Optimisation Expert (All Genders)

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1 Vacancy
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Job Location drjobs

Berlin - Germany

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

THE ROLE & THE TEAM

As a Service Optimisation Expert you will be at the forefront of innovation within our Customer Care (CuCa) organization. Youll join a specialist team focused on enhancing our services and customer solutions by rigorously testing piloting and maturing new initiatives across all markets channels and propositions. Your work will directly contribute to improving our AI capabilities through activities like sentiment monitoring and data labeling and youll play a key role in scaling Customer Care related Zalando Group-wide solutions. This role requires a proactive and adaptable individual who thrives on exploring uncharted territory sometimes working beyond established processes to achieve groundbreaking results. While primarily project-focused youll maintain a strong connection to our customers through regular direct contact and service benchmarking. You will collaborate closely with diverse stakeholders including CX Content CuCa Tech & Analytics Innovation & Integration teams various Project Managers and CXM.

INCLUSIVE BY DESIGN

At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.

- our diversity & inclusion strategy: WED LOVE YOU TO DO (AND LOVE DOING)

WED LOVE TO MEET YOU IF YOU HAVE

OUR OFFER

Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employment Type

Full-Time

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