Sales Operations Lead Spain - Permanent - Barcelona

This year marks 10 years since we launched the idea that simplifying our customers lives is possible by offering an innovative solution that allows them to easily subscribe to manage and switch all types of contracts through a unique and intuitive platform.

In that time we have supported more than 2 millions customers in France Spain and Italy while investing in new verticals and positioning ourselves as a highly efficient innovative and competitive scaleup in a rapidly growing market.

With over 900 employees across 3 locations we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence innovation and real impact.

What is Sales Operations at papernest

Sales Operations mission is to optimize processes and tools for our call centers deploy new offers solve sales problems and effectively manage provider data to maximize revenues and customer satisfaction. At the intersection of Operations Product & Tech and external partners Sales Operations have a direct impact on revenue efficiency and team success.

About the Role

As the Sales Operations Lead you will play a pivotal role in shaping papernests growth by optimizing sales processes tools and strategies on the Spanish market. This role is both strategic and handson requiring you to lead a highperforming team drive operational excellence and ensure our sales infrastructure is scalable efficient and datadriven.

You will join a Sales Ops team of 10 people and directly manage an international Sales Ops team of 2 professionals based in the Barcelona office. If you love building optimizing and leading with impact this role is for you!

Missions:

Lead & grow the sales operations team:

• Define and execute the team strategy roadmap and objectives to align with company OKRs.
• Mentor and develop the team with a highperformance culture through coaching support and structured career progression.
• Own HR processes: hiring performance management salary reviews and career growth.
• Act as the final decisionmaker on complex operational and technical issues.

Optimize sales processes & technical integrations

• Guide the Sales Operations team to enhance sales efficiency: improve processing time quality conversion rates and crosssell opportunities.
• Oversee and coordinate all key sales processes and technical infrastructure with the team ensuring seamless API integrations data flows and automation.
• Own incident resolution: support the sales team by solving daytoday operational and technical challenges.
• Drive change management efforts to implement new tools processes and provider integrations with structured documentation training and testing.

Drive Growth & Operational Excellence

• Foster a culture of continuous improvement simplify and automate workflows using lean practices nocode tools and technical integrations (Salesforce Flows MAKE Zapier etc.).
• Encourage collaboration and alignment between Sales Operations and crossfunctional teams (Operations Product & Tech Training Quality Sales external providers).

Own Performance & DataDriven Decision Making

• Monitor and improve KPIs: own Sales Operations reporting and implement action plans to exceed OKRs.
• Conduct deepdive data analysis (mastering SQL and Looker Studio) to identify bottlenecks and optimize processes.
• Push the team to achieve excellence with strong routines and high standards providing coaching methodology and fostering a culture of performance and accountability.
• Improve contract tracking: ensure smooth execution from initiation to invoicing

Your profile :

Leadership & Strategic Thinking

• Strong experience in Operations
• Proven experience in leading highperforming teams (from junior to senior profiles).
• Ability to motivate challenge and develop people while fostering a culture of excellence.

Technical & Analytical Expertise

• Curiosity and a desire to learn especially in the areas of data and technology
• Be handson with tech and proficiency in data analytics and automation
• Knowledge of papernest stack: Salesforce BigQuery Looker Studio GitHub MAKE Zapier is a plus
• Knowledge of one or several programming languages: SQL JSON Python Java HTML is a plus

ProblemSolving & Execution

• Datadriven mindset: ability to analyze complex problems define solutions and execute action plans.
• Ownership & autonomy: ability to manage multiple projects in a fastpaced environment.
• Proactive & handson: youre not afraid to dive into daily tasks and tackle operational challenges.

Communication & Collaboration

• Excellent ability to coordinate crossfunctional teams and external partners.
• Strong stakeholder management and ability to influence at all levels.
• Fluent in English and Spanish (French or Italian is a plus).

What we offer :

Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities its not uncommon here to start a sentence in English and finish it en franais or en espaol

Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation dining and childcare).

Benefits: as a home insurance provider and a supplier of green electricity and gas we offer attractive deals to our employees. After all theres no reason why things should only be simpler for our customers!

Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultrasimple paperless way with up to 50% coverage by papernest (after 6 months in the company).

Meals & partnerships: a healthy breakfast offered every Tuesday as well as partnerships with various services in Barcelona (restaurants sports leisure and care centers).

Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals whether it involves technical language or managerial skills.

Career Development: numerous opportunities are available for you to grow whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring process:

• 1st call with Elisa Head of Talent Acquisition
• Interview with the Head of Sales Enablement (your N1)
• Business case to showcase your problemsolving and strategic thinking
• Final interview with the COO (your N2)
• Team fit interview with members of the Sales Operations Team

Interested in this challenge

Dont hesitate any longerwe look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability theres a place for you with us. Our selection processes are designed to be inclusive and our work environment is adapted to everyones needs.

We particularly encourage applications from women. Even if you feel that you dont meet all the criteria outlined in this job posting please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team and we will carefully consider your application. Parity and diversity are essential assets to our success.