Senior Voice Engineer
Senior Voice Engineer
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1 Vacancy
Job Description
Job Title: Senior Voice Engineer
Location: Remote
Duration: 3 months extending potential conversion
Job Description:
Responsible for designing implementing and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure highquality reliable and efficient voice services across the organization. This role involves troubleshooting complex voice issues optimizing system performance and leading projects to upgrade or deploy new voice solutions.
Voice System Design & Implementation:
Design and implement voice communication systems including VoIP PBX SIP and unified communications solutions.
Develop and execute deployment plans for new voice technologies ensuring minimal disruption to ongoing operations.
System Maintenance & Optimization:
Monitor and maintain the performance of voice systems to ensure reliability and quality.
Perform regular system updates patches and configuration changes to optimize performance and security.
Troubleshooting & Support:
Diagnose and resolve complex voice communication issues including call quality problems connectivity issues and system errors.
Provide advanced support for escalated voicerelated incidents and work closely with other IT teams to resolve crossfunctional issues.
Project Management:
Lead and manage voicerelated projects including system upgrades migrations and integrations.
Coordinate with vendors stakeholders and internal teams to ensure project milestones and deliverables are met.
Documentation & Reporting:
Maintain comprehensive documentation for voice systems configurations and troubleshooting procedures.
Generate and analyze reports on system performance usage and incidents to inform strategic decisions.
Innovation & Research:
Stay current with emerging voice technologies and industry trends.
Evaluate and recommend new tools technologies and methodologies to enhance voice services and support organizational goals.
Skills/Experience:
Minimum of 57 years of experience in voice engineering. Proven experience with VoIP PBX systems SIP trunking and unified communications platforms.
Required Skills:
- Indepth knowledge of voice communication protocols (SIP H.323) and network fundamentals.
- Proficiency with voice system hardware software and troubleshooting tools.
- Experience with network design and configuration including QoS and bandwidth
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure. management.
- Experience with the process of porting voice services between different carriers
- Webex Calling
- Webex Contact Center
- Zoom
- MS Teams Voice
Desired Skills:
- Indepth knowledge of voice communication protocols (SIP H.323) and network fundamentals.
- Proficiency with voice system hardware software and troubleshooting tools.
- Experience with network design and configuration including QoS and bandwidth
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure. management.
- Experience with the process of porting voice services between different carriers
Degree Requirements:
Certification Requirements:
any of these
webex advance training.
Employment Type
Full Time
