Technical Operations Manager
Technical Operations Manager
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
Were looking for a Technical Operations Manager who thrives in complexity leads with purpose and drives that scales. This isnt just a management role its a chance to help build the future of AIdriven data services by overseeing a growing workforce that supports global clients. With your guidance our clients AI annotation and consultancy teams will become smarter faster and more impactful.
Who are we searching for
- Youre a strategic operator who knows how to build scalable systems and teams from the ground up.
- Youre a peoplefirst leader passionate about upskilling career development and performance coaching.
- Youre fluent in AI annotation workflows and know how to balance structure with agility.
- Youre a problemsolver at scale driven by data and comfortable making highstakes decisions.
- Youre excited by the challenge of managing a distributed team thats growing fast and growing globally.
Your responsibilities
Operational Leadership and amp; Project
- You will own the successful of multiple projects across the technical operations portfolio.
- You will serve as the escalation point for operational challenges and clientfacing issues.
- You will support sales and solutions teams by evaluating project feasibility and pricing inputs.
- You will design and implement workflows that improve productivity quality and costefficiency.
- You will lead workforce planning shift scheduling and resource allocation to meet project needs.
- You will report workforce capability and skill gaps to HR to support hiring and training decisions.
Workforce and amp; Training Development
- You will oversee training programs and ensure new hires are onboarded effectively and efficiently.
- You will collaborate with L and amp;D teams to deliver rolespecific needsbased upskilling programs.
- You will develop a career progression framework that supports remotetofulltime employee transitions.
- You will manage performance review systems feedback loops and disciplinary structures.
Process Optimization and amp; Automation
- You will drive automation initiatives identifying opportunities to reduce manual tasks and improve workflows.
- You will integrate AIassisted annotation tools and optimize infrastructure for workforce performance.
- You will build and maintain operational risk mitigation strategies based on industry best practices.
- You will ensure the technical infrastructure (hardware software bandwidth) supports operational scale.
Analytics Reporting and amp; Executive Collaboration
- You will lead the analytics function for operations tracking KPIs SLAs quality scores and productivity.
- You will present monthly and quarterly performance insights to the executive team.
- You will lead continuous improvement projects using data to refine strategies and boost team effectiveness.
To be considered you should have
- 5 years of experience in technical operations workforce planning or process optimization.
- Proven track record in managing remote or hybrid teams ideally in highgrowth environments.
- Strong understanding of AI data labeling annotation platforms and quality assurance.
- Experience with workflow automation operational tooling and process standardization.
- Datadriven mindset with proficiency in analytics KPI tracking and reporting.
- Excellent communication and team leadership skills with a knack for employee development.
- Familiarity with scaling teams and systems across multiple projects or global geographies.
Challenges you may face in this role
- Balancing speed of delivery with the need for rigorous quality control.
- Scaling infrastructure and processes without creating bottlenecks.
- Upskilling a workforce with varying levels of digital fluency.
- Aligning multiple stakeholders across operations product and client teams.
The goodies
- Clear path to senior leadership with structured performancedriven growth.
- Opportunity to work at the intersection of AI automation and operational strategy.
- Impactdriven work that changes how companies interact with data and people.
- Hybrid work flexibility with global collaboration opportunities.
Employment Type
Full Time
Key Skills
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