Tele Caller (AU Zone)
Tele Caller (AU Zone)
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Company: Elsner Technologies Pvt. Ltd.
Job Location: Ahmedabad
Experience: 13 years
Qualification: Any Graduate
Working Days: 5
Working Mode: Work From Office
Working Time: 5 am to 2.30 pm
ABOUT ELSNER:
Elsner Technologies Pvt. Ltd. is a company providing innovative digital IT solutions to SMEs and enterprises globally. Throughout our eventful journey of 6200 projects for E Commerce CRM ERP CMS and Mobile technologies we have strived to be a complete IT solution partner for our clients. Elsner is a trusted name in the world of extensions and plugins also. It is confidently marching into the future continually striving to integrate business and technology in the best way possible. Elsner was founded in 2006 by Mr. Harshal Shah as a small company with a profound vision. Under the guidance of Harshal Founder & Chief Executive Officer Elsner has grown in leaps & bounds in the past 16 years. Elsner achieved total financial stability since its inception and has grown solely based on internally generated funds. Spotless delivery record of many successful project deliveries over the years.
Job Summary:
We are seeking a dynamic and resultsdriven Telecaller to join our team and focus on outbound and inbound calls for the Australia region. The candidate will generate leads provide information about our services/products and set up appointments or close initial deals. This role demands excellent communication skills a friendly yet persuasive tone and the ability to handle Australian clients professionally.
Key Responsibilities:
- Conduct outbound calls to prospective customers based in Australia.
- Handle inbound queries and provide accurate product/service information.
- Qualify leads based on set parameters and forward them to the sales team.
- Maintain and update CRM with accurate call logs and client information.
- Follow up diligently on leads and ensure regular communication.
- Achieve daily weekly and monthly call and conversion targets.
- Understand customer needs and offer appropriate solutions.
- Handle objections professionally and maintain a positive relationship with prospects.
- Collaborate with internal teams (Sales Marketing) to refine calling scripts and leadgeneration strategies.
- Stay updated with service offerings pricing and any market updates.
Requirements:
- 13 years of experience in telecalling telesales or customer service (experience handling Australian clients is a plus).
- Excellent verbal communication skills in English (neutral or Australianaccent friendly preferred).
- Good listening skills confidence and persuasion ability.
- Familiarity with CRM systems and call documentation processes.
- Ability to work independently with minimal supervision.
- Willingness to work in Australia time zones (early morning or overnight shifts depending on your location).
- Basic computer literacy (Email Excel CRM tools).
Preferred Skills:
- Prior experience in B2B/B2C calling for Australia UK or similar markets.
- Knowledge of Australian culture customer behavior and business etiquette.
- Ability to adapt conversation style depending on the customer profile.
Benefits:
- Fixed salary Incentives (performancebased bonuses).
- Opportunity to work with international clients.
- Training and skill development programs.
- Friendly and supportive work environment.
Employment Type
Full Time
Key Skills
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