Service Lane Advisor
Service Lane Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2years
$ 25 - 25
1 Vacancy
Job Description
Key Responsibilities:
Customer Interaction: Greet customers and listen to and capture their concerns about their vehicles.
Repair Orders: Prepare detailed repair orders with descriptions of problems repairs needed and associated costs.
Coordination: Work closely with technicians to ensure repairs are completed accurately and timely.
Communication: Explain technical automotive information to customers in understandable terms.
FollowUp: Monitor repair progress and keep customers informed about the status of their vehicles. Maintain loaner vehicle logs. Maintain scheduling for customer return to after repairs have been completed.
Customer Satisfaction: Handle customer complaints professionally and resolve issues where possible.
Knowledge Update: Stay updated with the latest automotive technologies and best practices.
Responsible for dispatch of vehicles to Technicians for repair.
Responsible for allocation maintenance and upkeep of departmental loaner vehicles.
Requirements
High school diploma or equivalent.
Previous experience in a customer service role preferably in the automotive industry.
Basic knowledge of automotive systems and repair processes.
Strong organizational and multitasking abilities.
Valid drivers license.
Customer Service: Excellent communication and interpersonal skills to interact effectively with customers.
Technical Knowledge: Strong understanding of automotive systems and repair processes.
ProblemSolving: Ability to diagnose and resolve customer concerns efficiently.
Attention to Detail: Ensure all repair orders and documentation are accurate.
Time Management: Efficiently manage time to handle multiple customer requests and service orders.
Physical Requirements:
Ability to work in various positions including standing walking and sitting for extended periods.
Occasionally lift and carry items weighing up to 25 pounds.
Previous experience in a customer service role, preferably in the automotive industry. Basic knowledge of automotive systems and repair processes. Strong organizational and multitasking abilities. Valid driver's license. Customer Service: Excellent communication and interpersonal skills to interact effectively with customers. Technical Knowledge: Strong understanding of automotive systems and repair processes. Problem-Solving: Ability to diagnose and resolve customer concerns efficiently. Attention to Detail: Ensure all repair orders and documentation are accurate. Time Management: Efficiently manage time to handle multiple customer requests and service orders. Physical Requirements: Ability to work in various positions, including standing, walking, and sitting for extended periods. Occasionally lift and carry items weighing up to 25 pounds.
Education
High school diploma or equivalent.
Employment Type
Full Time
