Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a detailoriented and proactive Customer Support Specialist to join our team in Blue Ash OH. This position plays a key role in ensuring client satisfaction by addressing inquiries resolving issues and providing highquality service. If you are an effective communicator with a strong problemsolving mindset we would love to meet you.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and inperson
Resolve customer complaints and provide appropriate solutions in a timely manner
Maintain accurate records of customer interactions and transactions
Assist clients in understanding services placing orders and troubleshooting issues
Collaborate with internal departments to ensure seamless service delivery
Monitor and follow up on pending client requests or open tickets
Provide feedback on customer trends and concerns to improve service delivery
Qualifications :
Qualifications
High school diploma or equivalent; Associates or Bachelors degree is a plus
Previous experience in customer support administrative assistance or clientfacing roles
Strong communication and interpersonal skills
Ability to multitask and manage time effectively in a fastpaced environment
Problemsolving mindset with attention to detail
Proficient in Microsoft Office Suite and CRM tools
Additional Information :
Benefits
Competitive salary ($39000 $45000 per year)
Opportunities for professional growth and advancement
Ongoing training to enhance customer service and technical skills
Supportive and teamoriented work environment
Health and wellness programs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
