Help Desk Technician I
Help Desk Technician I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We seek a dynamic and highly motivated individual to join our innovative outpatient healthcare organization as a Help Desk Technician. You will demonstrate flexibility to accommodate varied shifts and commit to exceptional support. This position is based at our corporate office in the Briarforest area of Houston.
Responsibilities:
- Provide firstlevel technical support to end users including password resets toner basic printer/scanner maintenance and installation and basic hardware and software repair.
- Install and troubleshoot various applications.
- Respond to telephone calls and emails for technical support promptly
- Document track and monitor support requests to ensure a timely resolution
- Accomplish goals and preestablished guidelines by relying on instruction and established policies and procedures.
- Determine when to escalate a support issue to the Help Desk Team Lead based on its complexity and time.
- Ship receive and asset tag all hardware.
- Image and deploy computers to the field and local Houston location.
- Process all new requests in the TrackIT work order system and assign requests to the proper queue.
- Close a minimum of 16 work orders a day.
- Assist and complete IT Department projects as needed.
Qualifications :
- Know commonlyused concepts practices and procedures typical within the information systems industry
- Working knowledge of troubleshooting application installations and building computers
- The ideal applicant would have experience working with remote employees over the phone
- Troubleshoot basic networking and hardware issues
- Configure networking equipment and software
- Basic knowledge of Microsoft Windows 10 & 11 Professional
- Microsoft Office 365 desktop and web applications
Additional Information :
Compensation: $44000 per year depending upon experience. This role presents an excellent opportunity to acquire knowledge and experience while fostering significant growth potential!
Benefits:
- Excellent benefits package including 401k health dental generous Paid Time Off and more
- Corporate discount plans
- Employee Assistance Program (EAP)
- Familyfriendly work environment
- Investment from a company that wants you to succeed and thrive.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
