Dispatcher
Dispatcher
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Job Description
Monitor and coordinate vehicle or service operations using dispatch software or communication systems.
Assign and schedule routes or calls for service based on urgency availability and efficiency.
Track and document the location status and performance of city vehicles or field personnel.
Maintain clear and continuous communication with drivers field staff supervisors and customers.
Handle emergency and nonemergency calls relaying critical information quickly and accurately.
Respond to delays breakdowns or incidents and adjust plans as necessary.
Maintain accurate logs reports and documentation for compliance and recordkeeping.
Provide support and direction to drivers contractors or service crews in the field.
Respond to customer inquiries provide service updates and resolve concerns in a professional and courteous manner.
Qualifications :
High school diploma or equivalent (Associates degree preferred).
Proven experience in dispatch logistics transportation or a related field.
Strong communication problemsolving and multitasking skills.
Proficiency with dispatch software GPS tracking systems and Microsoft Office.
Demonstrated ability to provide excellent customer service and communicate clearly.
Familiarity with city geography and municipal services is a plus.
Availability to work onsite including weekends or holidays if required
Additional Information :
Ply Gem Canada is committed to an inclusive equitable and accessible workplace. We encourage applications from all qualified candidates including those with disabilities. We will accommodate applicants needs upon request throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
