Customer Service Representative - Water Quality
Customer Service Representative - Water Quality
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Salary Not Disclosed
1 Vacancy
Job Description
Were seeking a dedicated and techsavvy Product Consultant to support customers through their journey with our home water filtration systems. In this remote role youll provide exceptional service by resolving technical and warranty inquiries troubleshooting issues and guiding customers through installation and maintenanceall while creating a positive brand experience that keeps them coming back.
This is a remote role. Hours will shift to cover 8am ET 7pm ET.
Key Responsibilities:
- Deliver an Exceptional Customer Experience: Create memorable positive customer interactions that build loyalty and drive referrals.
- Provide Product & Technical Support: Respond to inbound calls and emails to diagnose issues provide solutions and offer stepbystep assistance with installations and repairs.
- Leverage Digital Tools: Use internal systems and resources to guide customers through product selection service kit usage warranty information and more.
- Handle Challenging Situations: Navigate difficult conversations with empathy and professionalism while delivering solutions that support both the customer and business.
- Stay Composed Under Pressure: Maintain professionalism in highpressure scenarios while balancing multiple priorities.
- Meet Performance Metrics: Consistently hit daily targets for service quality responsiveness and efficiency.
- Document with Precision: Record detailed customer interactions product information and troubleshooting steps in accordance with company protocols.
- Be a Team Player: Adapt quickly to shifting priorities assist with special projects and support team initiatives as needed.
Qualifications :
What You Bring to the Table:
- High school diploma or equivalent
- At least 2 years of experience in a fastpaced contact center or customer service environment
- Minimum of 6 months experience in a technical product support role
- Excellent verbal and written communication skills
- Strong computer proficiency (Microsoft Outlook Word Teams)
- Proven ability to stay focused and engaged in a remote work environment
- Collaborative mindset with a flexible solutionsfocused attitude
Preferred Qualifications:
- Associates or Bachelors degree
- Experience with ERP systems such as SAP or Oracle
- Background in technical or productfocused support roles
Core Competencies:
- Customer Focus: Actively listens anticipates needs and delivers solutions with care
- Tech Savvy: Comfortable using support software and guiding customers through product features and troubleshooting
- Emotional Intelligence: Maintains professionalism and empathy in all customer interactions
- Problem Solving: Diagnoses and resolves issues efficiently and accurately
- Time Management: Prioritizes workload effectively to meet servicelevel expectations
- Adaptability: Thrives in a dynamic environment with changing priorities and tasks
- Communication: Clear concise and customerfriendly in both speech and writing
- Team Collaboration: Works well with others and contributes to group success
Additional Information :
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $41000 USD $58300 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased sales incentive plan.
At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a marketleading 401(k) program with a company contribution product discounts flexible time off benefits inclusive fertility / adoption benefits and more. We offer numerous Employee Resource Groups to support inclusivity and our associates feeling of belonging at work.
Fortune Brands is a brand innovation and channel leader focused on exciting supercharged categories in the home products security and commercial building markets. Our portfolio of brands includes Moen House of Rohl Aqualisa SpringWell ThermaTru Larson Fiberon Master Lock SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race color religion sex gender identity or expression national origin ancestry age disability marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.
Reasonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
To protect yourself from fraudulent job postings or recruitment scams please note that FBIN job postings are exclusively hosted on our careers page at Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
