Sr. Specialist Rider Engagement
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Job Description
Role Summary
This role will focus on the experience and engagement of the talabat riders in Qatar! Working closely with
the regional logistics engagement team we want to drive engagement & great experience for the riders.
In this role you need to work a lot with our riders and with several different stakeholders while
understanding data and building on insights to improve the rider experience.
Whats On Your Plate
The role is wideranging encompassing the efficient management of rider engagement activities through various projects including social events sporting events performance management cultural change and corporate responsibility.
You will use a range of rider feedback to regularly update/inform activities including our internally generated feedback
Analyze and recognize patterns in rider data (i.e. metrics such as employee survey results and labor turnover etc.) to shape engagement activities drive action through the line maximise impact and evaluate success.
Build relationships and collaborate across the business to understand and meet rider engagement requirements while providing high internal customer service levels. You will partner with rider managers 3PLs and line colleagues to understand and meet the employee engagement needs of different business areas and minimize churn levels to minimal.
Work closely with Delivery Hero and other regions to share and gain learnings
Work on partnerships in all markets to provide benefits for our riders while creating a valuable partnership
Qualifications :
What Did We Order
You have completed a Bachelors or Masters degree.
Preferably you gained 2 years of work experience in highgrowth startups tech companies consulting or IB
Strong Excel and data management skills
SQL & Tableau Looker is a big plus
You are a doer and a free thinker. You accept and constantly adapt to change
Willing to question the status quo when needed
Team player. We are looking for someone who fits the team and the company culture
Make it happen attitude where results are ensured to be achieved regardless of all the obstacles
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
