(Senior) Business Analyst - (Logistics, Service)
(Senior) Business Analyst - (Logistics, Service)
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Job Description
We are looking for a (Senior) Business Analyst (Logistics Service) to join the Service product line on our journey to always deliver amazing experiences.
Our Service Product line is responsible for all customer supportrelated products including our inhouse agentfacing tools for customer issue resolution our selfservice engine and our global compensation application. Within the Product line you will be responsible for the performance of our products and work very closely with our product analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and topline) to the business.
In our Logistics Team youll tackle highimpact challenges that make lastmile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
Contribute to improving customer retention and resolving postdelivery issues with a focus on optimizing selfservice experiences
Run analyses on customer behavior product usage and issue resolution patterns to identify opportunities that increase retention improve experience and reduce operational costs
Collaborate closely with product managers analytics teams and data scientists to design and evaluate A/B tests and build actionable insights
Monitor and report on key performance indicators related to retention and postdelivery ensuring data is accurate timely and relevant
Support regional and local teams by delivering targeted insights dashboards and recommendations within your area of specialization
Identify and communicate areas for product and process enhancements contributing to prioritization discussions with crossfunctional teams
Contribute to regular reporting and insights for stakeholders and leadership highlighting both impact and opportunities for efficiency gains
Qualifications :
- 2 years of relevant experience (not counting internships) in a consulting or tech company working in functions like product operations user retention pricing or revenue management
You have at least a Bachelors degree in a quantitative subject e.g. computer science physics mathematics engineering social sciences psychology
Very strong analytical and problemsolving skills with the ability to draw insights from complex data sets
You are selfdriven and communicative independent and pragmatic in handling business challenges
You are proactive intellectually curious and motivated by shaping product and business strategy in a highstakes environment
Excellent knowledge of reporting tools (Tableau or Looker Studio) & strong knowledge in SQL
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
