Head of CRM Salesforce (Remote Friendly)

As the Head of CRM (Salesforce) you will play a pivotal role in leading the strategic vision and optimization of Salesforce to serve as a key enabler of business growth. Additionally you will oversee system integrations reporting change management. and the development of a highperforming CRM team. This position requires a blend of technical expertise crossfunctional collaboration and leadership to drive process efficiency data integrity and automation.

How will you make an impact

• CRM Strategy & Leadership: Define and implement the longterm Salesforce strategy to support GTM teams in driving efficiency automation and datadriven decisionmaking.
• Salesforce Optimization: Lead the architecture customization and enhancement of Salesforce ensuring alignment with global sales customer success and operations processes.
• Crossfunctional Collaboration: Partner with sales customer success marketing finance and product teams to standardize CRM workflows ensuring seamless execution across 13 countries.
• Global Process Standardization: Establish best practices for lead management sales pipeline tracking customer onboarding retention and expansion processes in Salesforce.
• CRM Governance & Data Integrity: Develop and enforce governance policies for data quality security and compliance while ensuring integration with external tools such as HubSpot Outreach Demodesk and Talkdesk.
• Implementation & Change Management: Oversee the global Salesforce migration ensuring structured rollout stakeholder engagement training and adoption across multiple markets.
• Reporting & Leadership Visibility: Define and implement key performance indicators (KPIs) and dashboards to provide realtime insights into sales and CS operations improving leadership decisionmaking.
• Technical Oversight & Scalability: Manage CRM system configurations integrations automation (Flows Approval Processes) and APIbased connections to enhance efficiency and scalability.
• Team Leadership & Development: Lead and mentor the SalesForce  team fostering a culture of continuous learning best practices adoption and innovation.
• Vendor & Budget Management: Oversee Salesforcerelated vendor relationships contract negotiations and budget allocation for Salesforce and connected tools.

Qualifications :

What will help you thrive

• Expertise in Salesforce: Proven experience managing largescale Salesforce implementations preferably in a SaaS or multimarket business environment.
• Leadership Experience: Strong managerial background with experience leading technical and crossfunctional teams.
• Global CRM Strategy: Ability to standardize processes while balancing regional market needs ensuring efficiency across diverse GTM teams.
• Technical Knowledge: Handson experience with Salesforce Sales & Service Cloud automation (Flows Process Builder) integrations (APIs middleware GIT / GitHub) and data management.
• Analytical & ProblemSolving Skills: Strong datadriven mindset capable of identifying trends optimizing processes and improving CRM efficiency.
• Stakeholder Management: Ability to influence and align executive leadership regional sales/CS teams and operational stakeholders on CRM strategy and execution.
• Project Management Expertise: Experience leading complex CRM migration projects managing timelines resources and risks effectively.
• Salesforce Certifications (Preferred): Salesforce Administrator Salesforce Advanced Administrator or Salesforce Architect certifications are highly desirable.
• Knowledge of Connected Tools: Familiarity with HubSpot Outreach Demodesk Talkdesk and other sales/customer success tools integrated with Salesforce.
• Adaptability & Resilience: Ability to work in a fastpaced highstake environment managing multiple stakeholders and competing priorities.
• Fluent in spoken and written English.

Location: We can hire remotely in Europe

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your experience and aspirations with your future manager Dawid Pietrolaj (Head of CRM & Payments) who youll be reporting to in this role. Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

3 Business Case  Dedicated prep time to showcase your problemsolving and strategic thinking followed by a collaborative session with the hiring manager and team to walk through your findings together. 

4 References & Offer!

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.
• ESOP (Employee Stock Ownership Plan) after 6 months with usbecause we believe in sharing our success!

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through crossfunctional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogot Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.