Principal Engagement Manager / Project Manager- German Speaking
Principal Engagement Manager / Project Manager- German Speaking
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Job Description
Dear candidate
We do not have an open role yet. However we are pipelining and connecting with professionals interested in joining ServiceNow in project management roles in the near future. If you are interested in exploratory conversations with us please apply and we will reach out if you profile is relevant.
We are looking for an engagement/project manager with previous experience in implementing or operating the ServiceNow platform.
As a ServiceNow Engagement Manager you will be pivotal in leading an Expert Services delivery team that provides a rapid path to success and ongoing value for customers. Principal Engagement Managers are seasoned leaders who build highperforming teams accelerate time to value and drive rapid and effective program decisionmaking.
In this role you will use your advanced leadership skills and expertise in delivery and utilise Now Create the ServiceNow Implementation Methodology to drive successful customer outcomes.
You will be responsible for leading the delivery team throughout large complex customer engagements; these responsibilities include:
- Lead the delivery team throughout the engagement and drive the overall vision and direction.
- Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered.
- Apply expertise from the Now Create methodology and prescriptive guidance to promote the delivery of the engagement including longterm customer success.
- Be the single point of contact for the ServiceNow internal organization customer and partner to foster collaboration effective decisionmaking and customer agreement on proposed solutions.
- Establish program governance to manage requirements in line with agreed scope time schedule cost and business objectives.
- Proactive development and execution of proven risk assessment prevention and mitigation plans and efficient identification tracking and resolution of issues.
- Mentor ServiceNow or Partner team members to achieve the engagements deliverables and promote the customers desired results.
- Identify gaps between actuals and plan of record proposing solutions and driving resolutions.
- Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Experience with implementing or operating the ServiceNow platform and ServiceNow certifications is required
- 8 years of progressive experience as part of a professional services organization or equivalent experience
- Ability to travel up to 50%
- Excellent communication skills both written and verbal in English & German languages
- Project Management certification in PMI or similar
- Agile Scrum experience and Scrum Master certification are desirable
- Comfortable leading projects independently
- Good understanding of technology
- Proven success in driving complex issues through analysis and resolution
- A growth mindset and willingness to learn new things independently and at pace!
- Right to work in the country you have applied to
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and requiredinoffice.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
