Staff Platform Expert Engineer
Staff Platform Expert Engineer
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1 Vacancy
Job Description
The Team:
The ServiceNow Platform Expert team within our Digital Technology Operations department is a highperforming group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms. We work collaboratively with application developers product owners internal users and other stakeholders to enhance efficiency scalability and reliability across key ServiceNow instances and digital platforms.
As our organization continues to scale we are expanding our capabilities to build robust systems that drive growth enhance platform stability and ensure technical excellence. Through continuous analysis refinement and innovation we maintain a resilient highperforming digital ecosystem that meets the evolving needs of our internal teams and customers.
The Role:
As a Staff Platform Expert Engineer you will play a critical role in shaping the architecture performance and scalability of our ServiceNow platform. You will provide technical leadership architectural guidance and handson expertise to optimize and enhance platform capabilities. Your work will directly impact system performance reliability and longterm scalability ensuring seamless digital experiences for users.
What you get to do in this role:
- Architectural and Development Guidance: Provide expert guidance and oversight to project teams ensuring adherence to architectural principles standards and best practices.
- Quality Assurance: Champion quality assurance through architectural reviews audits and evaluations to maintain high standards of performance security and reliability.
- Performance Monitoring & Analysis: Define key performance indicators (KPIs) implement performance monitoring tools and proactively optimize system performance.
- Platform Optimizations & Tuning: Drive configuration and tuning best practices ensure platform scalability & performance and ensure highquality user experience in post golive scenarios.
- Technical Innovation & Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
- Consultation & Best Practices: Support platform engineering teams in implementing capacity management strategies performance best practices and scalable architectures.
- CrossFunctional Collaboration: Partner with engineering teams product owners and business stakeholders to deliver wellintegrated highperformance solutions.
Qualifications :
To be successful in this role you have:
Technical Expertise:
- 8 years of experience in IT and software development with 5 years of handson experience with ServiceNow development and/or administration.
- Strong expertise in ServiceNow scripting (JavaScript Glide API Script Includes Business Rules Client Scripts UI Actions UI Policies and Flow Designer) and ServiceNow integrations using REST/SOAP APIs and thirdparty tools.
- Strong working experience of performance analysis and tuning of Java based applications including Java profiling and heap dump analysis.
- Experience in Relational Databases like PostgreSQL / MySQL and deep knowledge on SQL performance SQL tuning and optimization and understanding of Explain Plans for complex queries.
- Experience with ServiceNow AI/ML Virtual Agent or Predictive Intelligence alternatively strong experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Experience with log analysis and monitoring tools (e.g. Splunk preferred)
- Any ServiceNow Certifications is a plus
Soft Skills & Leadership:
- Excellent problemsolving skills with the ability to identify performance bottlenecks and implement scalable solutions.
- Strong written and verbal communication including experience presenting technical concepts to stakeholders and leadership.
- Ability to work independently prioritize effectively and drive highimpact technical initiatives.
- Passion for mentorship knowledgesharing and continuous learning in a crossfunctional and collaborative team environment.
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Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
