Sr Director, Enterprise Workforce Productivity
Sr Director, Enterprise Workforce Productivity
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Reporting to the VP of the Sustain Management Office (SMO) the Senior Director of Workforce Productivity will work closely with senior operations leaders (COO SVP VP) and with department leaders (Executive Directors Directors of Operations) across Mass General Brigham. They will establish and implement a new workforce productivity strategy across all MGB entities and labor groups. The Senior Director of Workforce Productivity will lead a team of Sr. Consultants to establish productivity benchmarks set productivity targets provide guidance on staffing management and process improvement strategies and monitor progress towards goals.Qualifications
Responsibilities:
Drive the development and lead the implementation of a new workforce productivity strategy across MGB entities and labor groups:
Work closely with the VP of the Sustain Management Office Sustain Workforce Core Team and Sustain Benchmarking & Productivity Initiative Team to implement a workforce productivity benchmarking targetsetting improvement framework and monitoring system across MGB entities and labor groups.
Collaborate with data and analytics teams to determine productivity benchmarks for each labor group and prioritize implementation sequence.
Partner with senior leaders and operational leaders across the system and serve as a subject matter expert on workforce productivity
Lead a team of 30 Super Users and Sr. Consultants to set productivity targets provide guidance on staffing management and process improvement strategies and monitor progress towards goals
Develop and implement policies and procedures for monitoring performance against productivity targets
Collaborate with finance leaders across MGB to build productivity targets into position control processes
Develop and implement policies and procedures for calculating benchmarks and adjusting productivity targets periodically
Develop measure and track key balance measures to ensure success of the program (e.g. patient safety department turnover employee satisfaction)
Educate stakeholders on workforce productivity standards tools and processes
Identify additional staffing needs to support implementation and continuous improvement across MGB
Communicate progress with Initiative Team Lead Core Team Lead VP of Sustain and escalate issues to Sustain Executive Steering Team as needed
Identify and launch benchmarking and productivity tool:
Partner with the MGB Digital team to develop an RFP and lead the selection process for a productivity benchmarking tool vendor
Lead the implementation of the productivity benchmarking tool in partnership with operational leaders across MGB
Act as business owner and primary liaison with benchmarking and productivity tool vendor
Lead change management efforts regarding workforce productivity across all MGB entities:
Identify key stakeholders across MGB entities and within MGB departments who will be impacted by this effort
Develop a stakeholder engagement strategy to manage largescale systemwide change
Establish regular communication with stakeholders to create a network of shared resources and best practices.
Collaborate with the Sustain Communications Team to develop and execute a communications plan specific to this work and ensure integration within the broader Sustain communications plan
Partner with HR Business Partners Organizational Development/Org Readiness teams to ensure team structures and role descriptions are in place to prepare for change.
Provide support for the Sustain Management Office including:
Perform other duties and special projects as assigned
Qualifications:
Bachelors degree in Industrial Engineering Business Management Finance or a related field required. A Masters degree in Industrial Engineering Business Management Finance or a related field preferred
810 years of experience working as a system leader consultant or project manager in largescale change initiatives
Experience in workforce management within healthcare including workforce analytics staffing and scheduling benchmarking and modeling preferred
In depth knowledge of hospital operations both clinical and nonclinical
Proficient with time and attendance and scheduling applications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Director
Employment Type
Full-Time
