Continuing Education Operations Manager
Continuing Education Operations Manager
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$ 65000 - 75000
1 Vacancy
Job Description
POSITION: Operations Manager of Continuing Education Online
HOURS/STATUS: Fulltime/Exempt
REPORTS TO: Director of Business Development Continuing Education Online
LOCATION: 200 Redtail Rd Orchard Park NY
The Operations Manager of CE Online provides leadership within CE Online overseeing CE Representatives & Administrative Assistant ensuring successful enrollment and retention in BSC certificate programs. The Operations Manager assists and leads in the management of daily operations of the CE Online ensuring quality service to students to achieve enrollment and retention goals. This individual is responsible for coaching and evaluating the CE Online team facilitating the execution of the enrollment management plan.
Essential Job Functions and Duties:
- Attains enrollment and goal objectives.
- Supports relationship management to attain individual and team enrollment goals with prospective students.
- Track Key performance metrics related to student retention enrollment and sales.
- Trains coaches and motivates a successful team includes delivery of ongoing coaching and support to representatives and clerical staff as well as coordinating and facilitating quality onboarding experience for all new hires.
- Monitors individual and team performance and troubleshoots development opportunities based on results.
- Assist with student enrollment responds to inquiries and supports the enrollment process.
- Overseeing operations includes daily operations ensure quality control & optimizing processes.
Competencies Required:
- Demonstrates leadership and creative thinking skills.
- Ability to manage individual goals while managing team goals.
- Excellent time management and organizational skills
- Good written and verbal communication skills
- Problemsolving skills
- Team oriented.
- Ability to develop and manage individuals.
- Makes ethical choices and decisions.
- Exhibits and elicits a positive attitude.
- Proficient in Microsoft Word Excel & Outlook
Minimum Educational and Experience Requirements:
Education: Bachelors degree.
Experience:
- 35 years management/operations experience.
- 2 years experience in sales and/or outcomes focused setting.
- Evidence of strong coaching skills.
- Excellent written and verbal communication skills.
- Attention to detail.
- Excellent problemsolving skills.
- Experience in selling/servicing a diverse population.
- College administration a plus:
- Experience in higher education
SALARY:
$65000$75000 yearly
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Required Experience:
Manager
Employment Type
Full-Time
