Reception Team Member - Dornoch Station

Be Part of the Story Join Us at Dornoch Station

Do you love making people feel welcome Are you passionate about creating smooth standout guest experiences If so wed love to meet you.

Were getting ready to open the doors to Dornoch Station and were looking for enthusiastic and friendly Reception Team Members to help us build something truly special.

Your Role

As a Reception Team Member youll be one of the first and last faces our guests see and your mission is to make every moment count. Whether youre checking guests in helping them discover the area or supporting the wider team youll play a key part in creating memorable stays.

What Youll Do

• Deliver warm welcomes and fond farewells to every guest
• Handle checkins checkouts payments and guest queries with confidence
• Recommend local attractions and hidden gems to help guests explore the area
• Take ownership of guest feedback and resolve any issues with care and professionalism
• Support other departments when needed were all one team
• Spot opportunities to upsell rooms or special offers
• Keep up to date with hotel facilities events and safety procedures
• Log maintenance issues using our internal app and communicate clearly with other teams

What Were Looking For

• A genuine passion for customer service and making people feel at home
• The ability to stay calm positive and efficient in a fastpaced environment
• Great communication skills in English both spoken and written
• A natural problemsolver with a proactive attitude
• Comfortable using basic computer systems
• Previous hotel or customerfacing experience is a bonus but not essential

The Perks

• Company discounts on hotel stays plus free nights every year
• Discounts on food & drink in the hotel
• Access to a 24/7 Employee Assistance Program
• Cashback and discounts at major retailers via our benefits portal
• Recommendafriend rewards
• Recognition incentives and team member events
• Free meals during your shift (in our team canteen once it opens)

Be part of our opening team and help us shape the future of hospitality in the Highlands. Apply today and start your journey at Dornoch Station.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age disability gender reassignment race religion or belief sex sexual orientation marriage and civil partnership and pregnancy and maternity. We value diverse cultures ideas and people as part of our core DNA.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

ABOUT US

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the onceinalifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .