Cisco Network Engineer - Frisco, TX
Cisco Network Engineer - Frisco, TX
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is OnSite at the location detailed in the job post.
Equinix is the worlds digital infrastructure company operating over 260 data centersacross the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our hirehardworking people who thrive on solvingchallengingproblems and give them opportunities to hone new skills and try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
As a Network Operations Tier 2 team member reporting to the Manager of Equinix Global Network Operations you will be a technology leader ensuring the reliability and security of our strategic network platforms. These platforms include but are not limited to Cisco/Juniper LAN/WAN Palo Alto Firewalls Mist and Meraki Access Points and F5 load balancers. In this role you will strategically focus on Equinixs WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis. You will provide second level support of break/fix service requests observability improvement documentation/reporting capacity management and provide critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering Architecture Infosec and AppDev teams to drive performance optimization implement best practices and ensure a secure environment. Act as SME for Cisco infrastructure as well as low level IP services (DNS/DHCP/NTP) at operational level as well as Solarwinds SME for operational support and configuration.
Responsibilities
Act as SME for Cisco infrastructure as well as low level IP services (DNS/DHCP/NTP)
Monitor and ensure network uptime and SLA compliance for Equinixs global enterprise network
Maintain monitor and support enterprise network operations related to WIFI platforms
Act as the second line of support for Network issues and escalation for Tier 1
Perform T2 operational tasks such as to Incident response triage troubleshooting resolution and process standard service requests.
Identification and proactive problem management of assigned Cisco and IP Services platforms
Resolve internal customer issues and work closely with customers and vendors until resolution
Perform level 2 network support such as configuring of switches routers firewalls load balancers and other network devices
Perform advanced troubleshooting and health checks configuration modification and upgrades
Vendor management cooperation and escalation for ISPs and OEMs to support the infrastructure
Ensure network configuration and design principles are adhered to
Support processes and procedures automation for network operations
Document and publish approved KB articles work instructions and procedures for internal reference
Willing to work in multinational team and 8x5 operation in the follow the sun model
Participate in the periodic weekend oncall and adhoc weekend or afterhours activities
Participate in infrastructure projects on an as needed basis
Provide network onsite support as required (<10%)
Additional Qualifications/Responsibilities
Qualifications
Bachelors degree or equivalent combination of education and related work experience
Proven experience as a Network Operations T2 team member or in a similar role with strong focus on Cisco systems and IP services infrastructure and observability.
Industry knowledge and hands on experience of ServiceNow and ITIL process to understand Incidents Requests Problems & Change processes
Hands on experience in troubleshooting complex Cisco and IP services (standards security configs best practices etc.). Cisco (Nexus Catalyst ISE) Infoblox and Windows DNS/DHCP required
Demonstrable experience in supporting global network infrastructure (troubleshooting operations configurations) and OSI layers
Advanced knowledge and experience of routing and switching protocols (OSPF BGP STP VLAN etc.) and network hardware (switches routers firewalls load balancers etc.) Juniper/Cisco/Palo Alto/F5 preferred
MultiYear handson experience in production network configuration changes and troubleshooting
Experience in use of packet capture tools such as Wireshark
Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls Cisco ISE Global Protect SSL IPsec Dot1x)
Possess excellent English verbal and writing skills.
CCNP CCIE or similar professional level certification preferred
Equinix is the worlds digital infrastructure company operating over 260 data centersacross the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our hirehardworking people who thrive on solvingchallengingproblems and give them opportunities to hone new skills and try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
As a Network Operations Tier 2 team member reporting to the Manager of Equinix Global Network Operations you will be a technology leader ensuring the reliability and security of our strategic network platforms. These platforms include but are not limited to Cisco/Juniper LAN/WAN Palo Alto Firewalls Mist and Meraki Access Points and F5 load balancers. In this role you will strategically focus on Equinixs WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis. You will provide second level support of break/fix service requests observability improvement documentation/reporting capacity management and provide critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering Architecture Infosec and AppDev teams to drive performance optimization implement best practices and ensure a secure environment. Act as SME for Cisco infrastructure as well as low level IP services (DNS/DHCP/NTP) at operational level as well as Solarwinds SME for operational support and configuration.
Responsibilities
Act as SME for Cisco infrastructure as well as low level IP services (DNS/DHCP/NTP)
Monitor and ensure network uptime and SLA compliance for Equinixs global enterprise network
Maintain monitor and support enterprise network operations related to WIFI platforms
Act as the second line of support for Network issues and escalation for Tier 1
Perform T2 operational tasks such as to Incident response triage troubleshooting resolution and process standard service requests.
Identification and proactive problem management of assigned Cisco and IP Services platforms
Resolve internal customer issues and work closely with customers and vendors until resolution
Perform level 2 network support such as configuring of switches routers firewalls load balancers and other network devices
Perform advanced troubleshooting and health checks configuration modification and upgrades
Vendor management cooperation and escalation for ISPs and OEMs to support the infrastructure
Ensure network configuration and design principles are adhered to
Support processes and procedures automation for network operations
Document and publish approved KB articles work instructions and procedures for internal reference
Willing to work in multinational team and 8x5 operation in the follow the sun model
Participate in the periodic weekend oncall and adhoc weekend or afterhours activities
Participate in infrastructure projects on an as needed basis
Provide network onsite support as required (<10%)
Additional Qualifications/Responsibilities
Qualifications
Bachelors degree or equivalent combination of education and related work experience
Proven experience as a Network Operations T2 team member or in a similar role with strong focus on Cisco systems and IP services infrastructure and observability.
Industry knowledge and hands on experience of ServiceNow and ITIL process to understand Incidents Requests Problems & Change processes
Hands on experience in troubleshooting complex Cisco and IP services (standards security configs best practices etc.). Cisco (Nexus Catalyst ISE) Infoblox and Windows DNS/DHCP required
Demonstrable experience in supporting global network infrastructure (troubleshooting operations configurations) and OSI layers
Advanced knowledge and experience of routing and switching protocols (OSPF BGP STP VLAN etc.) and network hardware (switches routers firewalls load balancers etc.) Juniper/Cisco/Palo Alto/F5 preferred
MultiYear handson experience in production network configuration changes and troubleshooting
Experience in use of packet capture tools such as Wireshark
Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls Cisco ISE Global Protect SSL IPsec Dot1x)
Possess excellent English verbal and writing skills.
CCNP CCIE or similar professional level certification preferred
Employment Type
Full Time
Key Skills
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