Director of Rooms
Director of Rooms
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$ 110000 - 120000
1 Vacancy
Job Description
Overview
Interlocken Resort
The FourDiamond awardwinning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains this yearround Colorado resort near Denver offers a wealth of onsite amenities. With its stunning panoramic views of the mountains or valley unmatched luxuries and the essence of snowcapped mountain tranquility the Omni Interlocken Resort is sure to sweep you off your feet.
The Omni Interlocken Resorts associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Interlocken Resort may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking an experienced Director of Front Office for the beautiful Interlocken Hotel & Spa.
Located between Denver and Boulder the Omni Interlocken features an awardwinning golf course Spa and gorgeous mountain views!
Omni Hotels has been named one of the BestLed Companies of 2024 by Glassdoor. If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni!
The Director of Rooms is responsible for the performance of the Rooms Division including Front Desk Guest Services Housekeeping and Laundry. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial guest experience and associate satisfaction outcomes.
Salary range for this position (based on experience): $110000 $120000/year. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical Dental Vision and other healthcare benefits Paid Maternity Leave 401k and Paid Time Off.
Additional associate benefits offered include golf privileges discounts at the spa and restaurants discounted rates at other Omni properties corporate discounts continued education opportunities and more.
Responsibilities
Functions as the strategic business leader of the propertys Rooms Operations; areas of responsibility include Front Office Housekeeping and Guest Services.
Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
Analyzes service issues and identifies trends.
Showing yearoveryear improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotionfromwithin ratings
Controlling payroll and direct expenses in line with the budget and varying levels of business using corporatewide technology and other systems
Participation in weekly forecasting and scheduling activities
Provides assistance to Director of Finance during annual budget process for the Rooms Division.
Preparation of action plans as directed by management
Daily reviews of operating outcomes (including corrective action if required)
Stays visible and connects with guests on a regular basis to obtain feedback on product quality service levels and overall satisfaction.
Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget service and retention goals.
Qualifications
Bachelors degree or equivalency preferred
Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
Experience in forecasting & scheduling daily reviews and analysis of operating results preferred
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
Excellent verbal and written professional communication skills required
Must demonstrate strong leadership skills and the ability to nurture managersintraining
Must be detailoriented and organized
Must be able to work closely and communicate with all associates departments guests and clients in a professional manner
Must be highly serviceoriented
The ability to work a flexible schedule including nights weekends and holidays
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
Required Experience:
Director
Employment Type
Unclear
