Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary The Customer Service Representative is primarily responsible for servicing customers needs and inquires effective and efficiently regarding orders. You will work with our team to achieve daily production goals and provide superior quality and service to internal and external customers. Cardinal IG is a worldclass glass fabricator that leads the nation in providing the highest quality insulating glass products for the residential window and door industry.
Essential Functions
- Follow all Safety Practices and Guidelines
- Follow Cardinal Values and Culture of Integrity and Respect
- Ability to work in a team environment
- Servicing customer needs and inquiries effectively and efficiently.
- Direct contact with customers/vendors; ability to provide a friendly and professional experience.
- Using the E1 software system to process and manage manual/electronic orders to produce and process accurate schedules.
- Ensuring all orders are accurate including pricing before advancing to schedule.
- Creating and plotting CAD files.
- Organizing and distributing schedules to appropriate departments.
- Support departments to help meet department and plant productivity goals.
- Communicating effectively with office personnel and production managers/leads to ensure efficient production flow.
- Willingness to seek out additional roles and responsibilities within your department
- Flexibility may be required to work overtime to meet customer deadlines
Workplace Environment
- Prolonged periods sitting at a desk and working on a computer.
- Occasional prolonged periods of walking and bending within the facility.
Qualifications
- A minimum of 2 years office experience; Prior office work experience in a manufacturing environment desired
- High School Equivalent or Related Work Experience
- SelfMotivated / CareerMinded / Punctual / Dependable
- Ability to multitask in a fastpaced manufacturing environment.
- Focus on customer relations and maintaining a high level of service.
- Excellent communication and interpersonal skills to establish and maintain effective working relationships.
- Strong organizational and problemsolving skills including attention to detail
- Experience with a computerized order entry system preferred proficiency in tenkey.
- Proven experience with Microsoft products
Physical Demands Vision Hearing Stand/Walk for extended time Bend to floor/reach to 72 inches Lift/carry up to 25lb Push/Pull up to 25lb Grip up to Hand coordination (fine/gross motor)
What We Offer
- Rewarding Monthly Profit Sharing Plan/401 K
- Generous Employee Referral Program ($$$ paid for your recruiting efforts)
- Crosstraining and growth advancement opportunities
- Medical/Dental/Vision Plan
- Life and Disability Insurance
- Employee Assistance Program
- Paid Time Off 9 Paid Holidays
- Safety Shoes/Glasses Allowance
- Worklife balance various shifts available
- Climatecontrolled facility and covered parking
Pay: $19.50 Potential Monthly Profit Sharing
Work Location: On Site 1st Shift Monday Friday 7:30AM to 4:00PM
Cardinal Glass is committed to cultivating and preserving a culture of diversity inclusion and connectedness. If youre looking into making a career move Cardinal may be just the new experience youve been searching for.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Employees may be required to perform additional tasks or be assigned to a different department and/or shift as necessary to meet business objectives. All Cardinal personnel are expected to contribute to a safe working environment by performing duties cleanly and safely.Note: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
#AZBEIG
Required Experience:
Unclear Seniority
Employment Type
Full-Time
