Policy Services Technician
Policy Services Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Company Details
Were a member company of W. R. Berkley Corporation an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing selfinsured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.
Responsibilities
Responsible for setting up new policies following contractual rules and regulations issuing new and renewal policies issuing policy endorsements responding to all agent/customer requests offering renewals to current policy holders analyzing and processing incoming correspondence and processing audits. Responsible for prompt and accurate customer service.
Customer Service
- Comply with contractual rules
- Answer all types of customer telephone calls
- Analyze correspondence to determine action needed
- Prepare correspondence and do follow up if necessary
Policy Issuance
- Review all new business policies to determine the agency assigned
- Set up new agencies in the computer
- Assign new business
- Set up new policies in the computer
- Offer renewal to existing policy holders
- Review all new business policies to determine the agency assigned
Policy Maintenance
- Issue endorsements based on correspondence customer/agent requests audit of prior year
- Process cancellations/reinstatements
- Update files for agent changes
Policy Audit
- Determine audit type (voluntary reporting or physical)
Accountable For
- Accuracy and integrity of data in the computer on the policy renewal offer cancellation endorsement and all other documents distributed outside or inside the organization
- Meeting policy issuance standards for new and renewal policies
- Meeting timeliness standards based on individual contract agreements and departmental standards
- Meeting team timeliness and quality standards
May perform other functions as assigned
Qualifications
- Knowledge of workers compensation insurance policies desired
- Good organizational and communication skills
- Must be detailoriented
- Working knowledge of client/serverbased policy processing software in a Windows environment helpful
- Good typing skills
Education
High school diploma or GED and two years office experience or posthigh school education
Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees including:
Base Salary Range: $40k $50k
Benefits include Health dental vision dental life disability wellness paid time off 401(k) and profitsharing plans
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
IC
Employment Type
Unclear
