Customer Care Specialist - HYBRID
Customer Care Specialist - HYBRID
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
About Quench
Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a frontline role in the battle against singleuse plastic water bottles by delivering ondemand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottlefree water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and waterbased beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit .
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced stateoftheart water filtration and treatment products. These products include water softeners drinking water systems wholehouse systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
Culligan Quench is seeking a HYBRID Customer Care Specialist in the King of Prussia PA or Grapevine TX area.
The HYBRID Customer Care Specialist is responsible for delivering worldclass customer service by efficiently processing service orders handling complex billing requests and collaborating with other departments to resolve additional inquiries. This role focuses on building and maintaining strong relationships with clients and internal teams by providing prompt accurate support that fosters customer loyalty. The Customer Care Specialist will address incoming calls respond to customer inquiries resolve complaints and provide detailed information about products and services.
Essential Functions
- Answer incoming customer calls in a professional and courteous manner
- Field customer inquiries via phone or through electronic inquiries
- Document and update customer records in the database during and after each call
- Quicklyand accurately resolvecustomer issues upon presentation or expedite the issues in accordance with established processes
- Meetorexceed all position key performance indicators/metrics (KPIs)
- Excellent customer service and communication skills including ability to listen to customers to understand issues and to be calm under pressure
- Follow call scripts and guidelines while maintaining a natural and empathetic conversation
- Stay updated on company policies product updates and trainings
Requirements
- Must be able to multitask and switch between different communication channels quickly and efficiently (email vs. phone)
- Must be able to exhibit empathy and understanding over the phone and email
- Must have a customercentric attitude with an eagerness to provide worldclass customer service
- Ability to communicate clearly and professionally both verbally and in written correspondence
- Strong attention to detail.
- Flexibility to interact with changing customer types and exceed their needs; flexibility to ever changing environment of work volume schedule changes etc.
- Process Compliance: Follows all documented processes & department policies to provide customer support
- Proficiency with Microsoft Office Suite (Word PowerPoint Excel and Outlook). Experience withis a plus
Role Highlights
- Career progression opportunities
- Hybrid work model: Remote work 34 days a week In office 12 days a week
Benefits
- Medical Dental Vision which start day one
- 401(k) match of 50% up to 6%
- 15 days PTO and 10 paid Holidays
Quench offers salary commission benefits and incentive awards.
We are proud to be an Equal Opportunity Employer.
Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race color religion gender disability age or other factors prohibited by law.
Quench is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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