Senior Technical Program Manager, Network Product Development

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Technical Program Managers (TPMs) in the Network Product Development (NPD) organization are responsible for managing the life cycle of significantly complex network products. They own developing processes for product development leveraging leadingedge technology with significant technical and schedule risks multiple external and internal dependencies and ambiguous business strategies. They partner with engineering teams to develop program milestones identify risks and create mitigation strategies. They also collaborate with supply chain teams to develop supplier and geographical diversity strategy at component and module levels product manufacturing scaling plans and transition plans for new products balancing technical risks in programs with supply risks.

TPMs understand the business strategies of different suppliers and influence the development of various business models to drive the creation of lowestcost and highestavailability network products. They communicate effectively both internally and externally to bring clarity on goals and align stakeholders on program status risks and plans. They develop a robust ecosystem of fiber and optical suppliers understanding the diverse nature of capabilities and technologies offered by various component providers and module integrators. The optical industry relies on multiple component suppliers (fiber connectors fiber cable DSPs lasers PINs TIAs drivers) and assemblers/integrators who create nonstandard scalabilityvarying manufacturing processes.

Fiber and optical program process development is not yet wellestablished or standardized. The development model is unique to each program as each one faces different challenges related to design scaling or commercial factors. TPMs continuously look for process improvements leveraging technical and business solutions to deliver sustainable product development strategies. They develop audit mechanisms to identify program risks and work with stakeholders on mitigation strategies. They continuously evolve development processes to improve the efficiency of the organization.

Senior TPMs navigate this complex and ambiguous landscape leveraging their technical knowledge leadership skills and crossfunctional collaboration abilities to successfully drive the life cycle of optical programs. They play a crucial role in ensuring that Amazons fiber and interconnect product development aligns with the organizations longterm vision and strategy while maintaining a balance between speed quality and costeffectiveness.

Key job responsibilities
Understand the AWS networking link deployment process including the various tools alarms and KPIs that define success or failure
Understand the AWS cloud infrastructure/fabric topology design
Collaborate with the tools and metrics teams to define product roadmaps and timelines and execute against them
Regularly sync with engineers in team to understand projects in technical depth in order to create proper plan for execution
Sync regularly with networking and fabric customers to understand what their priorities and needs are and adjust our project planning accordingly
Drive multiple dependencies across organizations to deliver complex initiatives that lead to businessimpactful results
Lead crossfunctional meetings and take detailed meeting minutes and driving resultant action items to completion
Practice strong verbal and written communication including publishing regular updates to senior leadership on program status updates
Improve team documentation and communication establish better mechanisms to publicize our work to stakeholders and customers
Utilize business intelligence and visualization software (e.g. QuickSight) to develop dashboards
Effectively mitigate risks to timelines and delivery escalating to the appropriate stakeholders when necessary
Strategically manage concurrent requests practicing prioritization to ensure the most critical tasks are worked on and delivered first
Explore innovations that can lead to stepchange improvements to how we deploy and manage links in the AWS network

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

The NPD Interconnects team is part of the Network Product Development (NPD) Platform org in AWS and is responsible for DAC AEC and optical links in our fleet. We own developing technologies that enable interconnect solutions for our customers while establishing supply diversity driving down cost and raising the performance bar of our links in the fleet. To achieve this we design and maintain qualification software and hardware infrastructure work with vendors to codevelop their products to fit our needs and create monitoring tools and alarming to ensure the health of the network. Our team is highly motivated to help support and develop new team members in both leadership principles and technical skills which has helped our team grow quickly in the past few years. Our leadership team ensures that projects are assigned accordingly to challenge team members in both ambiguity and complexity to gain the expertise required to grow their scope and impact.

5 years of technical product or program management experience
7 years of working directly with engineering teams experience
5 years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams building processes and coordinating release schedules

5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
Experience defining KPIs/SLAs used to drive multimillion dollar businesses and reporting to senior leadership
Proven track record of innovating or inventing network solutions to business problems
Significant experience in the hardware product development lifecycle
Experience building dashboards to monitor and track progress on metrics
Meet/exceeds Amazons leadership principle requirements for this role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133900/year in our lowest geographic market up to $231400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.