Veterinary Client Services Representative
Veterinary Client Services Representative
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Job Description
Description
Position at Northwest Animal Care
At Northwest Animal Car Hospital a Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national a Client Service Representative youll play an important role in pets lives by providing comprehensive care throughout their journey.
Experience & Skills Requirements:
- Customer service experience required; 2 years experience in veterinary medicine is preferred.
- Excellent oral and written communication skills.
- Experience in appointment scheduling and multiline phone systems; ability to multitask.
- Able to enter medical notes and maintain medical records into our computer system; can type 45mpm minimally.
- Currently possess or able to obtain Veterinary Medication Clerk license in Washington state within 90 days of employment.
- Desire to practice empathetic gold standard medicine benefiting our patients through all life stages.
- Are positve kind and provide trustworthy communication to the patients team members and clients.
- Have the desire to constantly grow and advance as a valued member!
Role Responsibilities:
- Help strengthen relationships with our clients by greeting them and their pet!
- Educate clients and answer nonmedical inquiries.
- Maintain client relationships and service standardsby responding to phone calls taking messages processing prescription refill requests and appointment scheduling. Regular monitoring of email and faxes.
- Maintains computer records with uptodate client and patient data verifying each patient entering the hospital.
- Maintains the front desk reception area waiting areas and exam rooms in a neat and clean manner.
- Ensure financial responsibilities are met. Reviewing charges for services upon completion or discharge ensuring accurate reconciliation of cash drawer with computergenerated reporting.
- Be willing to guide mentor and support fellow team members.
Flexibility in schedule and dependability are qualities that are highly regarded and paramount as a condition of employment. Shifts vary from 6:30am 5:30pm 7am 6pm or 730am 6:30pm Monday through Friday Saturday from 7:45am 4:30pm. This is a fulltime position scheduled from 3538hrs weekly and will require rotating Saturday shifts. Compensation is negotiable based on credentials and experience with an hourly pay rate starting at $19 $21 / hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
Aboutthe Hospital
At Northwest Animal Care Hospital we offer primary and intermediate care for dogs cats pocket pets avians and reptiles. Our well established 6 DVM practice has been serving the Everett community for over 20 years. Our veterinarians and staff provide quality care and great experiences for pets and pet owners through every life stage. As a fully equipped facility we can offer a wide range of veterinary care that also includes orthopedic surgery and rehabilitation.Northwest Animal Care Hospital has fostered a culture and brisk pace that combines personal growth and uncompromising animal care with fun and hard work!
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrentalleave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Free CE courses
- Pet perksand veterinary service discounts
- Student loan management tools and assistance
YoullThrive withUs
At Thrive you have the opportunity to develop your career in a way that best suits your advantage of our comprehensive learning and skillbuilding programs to enhance your expertise. You can build your skills and earn credentials through:
Ourvast diverse and free library of continuing education courses ThriveU
Live virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Scholarship opportunities and tuition reimbursement
Move into any specialty hospital type or environment across the nation.
Leadership training for a thriving and long career in the veterinary profession.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and aconnected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and ourlocally rooted nationally connectedhospitals benefitfrom Thrives extensive resources while maintainingtheir unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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