Customer Success Architect - Israel
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Customer Success Team
As a member of the Customer Success team you will own the postsales onboarding and data analytics best practices for customers. Your goal will be to drive drive data trust and product adoption delivering on the full value of Mixpanel as a selfserve analytics platform. You will work and consult with Account Managers Solutions Engineers Account Executives and a diverse array of customers to successfully rollout product analytics to their organization and execute on technical projects and services that delight our customers.
About the Role
As a Customer Success Architect you will be on the front lines with our clients as they integrate Mixpanel into their core product development processes. You will lay the foundation for customers to adopt product analytics and get value from Mixpanel by delivering a worldclass ontime and valueoriented onboarding experience. With your comprehensive project management knowledge consultative approach expertise in the analytics space and technical knowledge of the modern data stack you will lead our clients first experience with Mixpanel as they incorporate product analytics into their data ecosystem as a foundational element. With your deep technical breadth and expertise in the analytics space youll be the expert consultant on all things product analytics and data.
Responsibilities
- Own onboarding and data health for our strategic and highvalue clients including ongoing enhancements to their data quality and overall tech stack integration
- Align with presales teams and consult with prospects/clients to define business goals and metrics to guide data architecture and project outcomes
- Engage with customers engineering product management and marketing teams to handle technical onboarding optimize Mixpanel deployments and improve data trust
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers including data optimization and reimplementation projects
- Successfully execute on deliverables whilst balancing project timelines scope creep and unanticipated issues
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
Were Looking For Someone Who Is
- Comfortable with data querying modeling and transforming in at least one core tool including SQL / dbt / Python / Business Intelligence tools / Product Analytics tools etc.
- Familiar with databases and cloud data warehouses like Google Cloud Amazon Redshift Microsoft Azure etc.
- Familiar with product analytics implementation methods like SDKs Customer Data Platforms (CDPs) Event Streaming Reverse ETL etc.
- Familiar with analytics best practices across business segments and verticals
- Can manage complex projects with assorted client stakeholders working across teams and departments to execute real change
- Has experience in customer success clientfacing professional services consulting or technical project management role
- Excellent written analytical and communication skills
- Strong process and/or project delivery discipline
- Eager to learn new technologies and adapt to evolving customer needs
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Employment Type
Full Time
