Supervisor
Supervisor
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Job Description
Michael Kors is always interested in hearing from talented globallyminded individuals with a passion for fashion.
If you enjoy working in a creative fastpaced environment then we would love to hear from you!
The Sales Supervior is responsible for achieving personal and store sales goals coaching and leading the team to deliver elevated Customer Experience both in store and virtually and handling daily challenges with Speed Energy and Optimism.
Major Responsibilities include but are not limited to:
People
Inspire lead and coach the store team to create a culture of performance delivery and accountability
Support the Management Team in training and developing the store team as well as onboarding new joiners
Provide feedback to support Management Team in evaluating and boostig performance of each Jet Set Ambassador
Ensure image and grooming standards are aligned with brand policy
Practice and role model the company behaviors ensuring effective use of the behavior tool kit
Service
Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping
Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channls
Proactively manage client database and utilize information to increase sales
Maintain floor presence and lead by example through elevated customer experience and Service
Leading
Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues
empowering the teams to make decisions in the customers best interest
Sales
Meet and exceed sales goals holding self and team accountable for the results
Analyze reports and develop action plans to ensure expectations are met or exceeded
Track and communicate business results and opportunities driving sales and product knowledge
Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and
communicated effectively
Operations
Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards
Ensure loss prevention is a key priority assuming responsibility for taking quick action on early indications of any loss collaborating with with SM ASM and LPRM
Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
Ensure all the Company Communication Platforms are used effectively and relevant actions taken. Technology Proficiency: Highlight the importance of leveraging technology for inventory management sales analysis and customer engagement
Job Requirements:Relevant proven retail and management experience with a fastpaced retailer
Technology proficient knowledge and use of leveraging technology to drive sales and customerexperience.
Able to work and thrive in a fastpaced retail environment keeping a positive attitude andmaintaining Speed Energy and Optimism
Proficiency in Retail Math KPIs and Microsoft Office Fluent EnglishWe are an Equal Opportunity Employer M/D/F/V
At Capri we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law. M/D/F/V
Required Experience:
Manager
Employment Type
Full-Time
