Service Delivery Executive - Retail

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people providing autonomy and delivering excellent customer service to drive progress and redefine whats possible.

Job Purpose:

Delivering an exceptional level of customer satisfaction for key accounts whilst supporting the achievement of sales targets and other related key performance indicators.

Responsibilities:

• Confirm and process purchase orders accurately and within agreed SLAs checking requirements and pricing are correct

• Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots

• Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately

• Work with product marketing and vendors to obtain product specification detail upload and manage this information accurately in to customer portals in the defined SLAs

• Support Account Directors as required to successfully manage the customer relationship

• Work closely with Merchandise planners supporting them in their daily role

• Timely and accurate completion of essential reporting profiling and general administration of the CRM system

• Effectively manage all incoming communication from the customer including telephone email and system messaging

• Escalate issues in a timely manner

Knowledge Skills and Experience:

• Experience working in a fast paced Sales or Service environment

• Process driven and results oriented

• Good planning and organising skills

• Excellent communication skills (verbal written and facetoface)

• Demonstrate a high level of initiative

• Ability to work proactively with minimum supervision

• Show a high degree of professionalism

• Excellent telephone manner

• Customer focused

• Exceptional attention to detail

• Previous experience of CRM systems and SAP would be preferable

• Intermediate to Advanced level Excel skills is desirable

At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer we are committed to providing everyone with the opportunity to demonstrate their skills talent and abilities by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognised as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

#LICG1

Key Skills

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more ondemand courses.
• Elevate Your Personal WellBeing: Boost your financial physical and mental wellbeing through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peertopeer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new coworkers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peerled inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!