Financial Clearance Call Center Representative
Financial Clearance Call Center Representative
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Job Description
The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based preregistration and registration activities for hospital inpatient admissions outpatient ED and clinic visits. Work may include handling and resolving missing registration items via work queues in basket messages and phone calls. In addition this position may handle and resolve authorization form recovery activities and coverage and guarantor related issues for hospital inpatient outpatient clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars) and will assist patients will financial questions related to appointments including but not limited to: charge estimates preservice payments including copays coinsurance and preservice deposit amounts as well as insurance and coverage information. The FCCCR may place outbound calls to patients providers insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work units performance expectations. Candidate must have knowledge of Health Insurance and EPIC.
Qualifications
High School Diploma or GED required. Two or more years of relevant experience required OR Bachelors Degree is required. Ability to read and communicate effectively basic computer/keyboarding skills intermediate mathematic competency good written and verbal communication skills knowledge of proper phone etiquette and phone handling skills required.
Position requires good verbal communication skills and the ability to work in a complex and patientcentered environment. Incumbents must be comfortable with ambiguity exhibit good decision making and judgment capabilities and attention to detail. It is expected that staff are selfmotivated selfdirected and highly organized and agree to promote a productive collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
