Veterinary Customer Service Representative
Veterinary Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
Stonecreek Animal Hospital in Irvine is looking for an enthusiastic customer service representative to join our team!
We offer an incredible benefits package!
This position is a fulltime (30 hour/week) position. Working (3) tenhour shifts is required Monday Wednesday and Friday.
The ideal candidate:
- Has a positive eager and adaptable attitude
- Is a team player
- Loves interacting with pets and their human parents
- Reliable
- Has experience working in a veterinary hospital but not required
If you are passionate about providing exceptional customer support then this is the position for you!
At Stonecreek Animal HospitalaThrive Pet Healthcarepartner we take action to empower your best care for pets their families and yourself.
We are a community of400clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options comprehensive benefits and abundant support youll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.
And we have plenty of fun along the way!
Who weare:
Stonecreek Animal Hospital is located in Irvine and is easily accessible from theand 133 freeways. We are a general practice that takes care of dogs and cats. We have a team of 3 full time veterinarians. And a friendly team of RVTs Tech Assistants and CSRs.
What we are looking for:
Stonecreek Animal Hospital is looking for a Customer Service Representative to join us as part of the Thrive Pet Healthcarecommunity.
As a CSRyoull play an important role in petslives by providing endtoend care for our precious patients. Your work will range from managing the front desk by providing the best patient and customer service support to record keeping scheduling and maintaining a clean front of house.
Role Responsibilities:
- Standing and greeting clients with enthusiasm
- Answering a multiline phone system.
- Maintaining accurate patient record keeping using paperless software.
- Following proper hospital policies and procedures.
- Gather client/patient history and educate on annual care.
- Schedule daily appointments confirm and organize next day procedures/surgeries.
- Outline costs and fees in a positive light while supporting hospital payment policies.
- Processing of incoming emails including distribution and answering of emails.
- Process online pharmacy platforms and facilitate timely responses.
- Ensure comfort of clients and patients during wait times explain any delays to clients ensure clients and patients are seen and treated in a professional timely and competent manner.
- Work with doctors technicians and practice manager to ensure patients and clients receive the best care.
- Monitor housekeeping and cleanup duties to ensure hospital (lobby front desk exam rooms bathroom food shelves etc.) areas are clean and properly stocked.
- Coordinates with the Practice Manager on client issues facility repairs and ordering maintenance of front desk equipment as needed.
Experience & Skills Requirements:
- Previous veterinary hospital experience preferred but not
- Friendly and supportive phone demeanor
- Team player
- Eager to learn and selfmotivated
- Excellent verbal and written communication skills
- Ability to multitask with a smile
- Ability to lift up to 40 pounds
Benefits our care in action:
We provide benefits spread comprehensively across your mental physical emotional and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
- Paidtime off
- Medical dental and vision insuranceplushealth savings account and flexible spending account
- Pet perksincluding free exams discounts on products and services and more at all Thrive Pet Healthcarelocations
- Mental health benefitsincluding coaching and therapysessions
- 401k with employer contributionand no waiting period
- and so much more!
Compensation is negotiable based on credentials and experience with a hourly pay rate starting at$18 $20 /hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications and experience.
3 Day Work Week (3 tenhour shifts)Monday Wednesday and Friday
At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity ofallour team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
