Associate Administrator of Operations - Gallagher Services

Pay Rate: $101790

Gallagher Services supports adults with intellectual and developmental disabilities in living the life of their choice. They are supported in living working and being involved in the community as independently as possible.

The work schedule is: Monday Friday 9a to 5p

JOB DUTIES & RESPONSIBILITIES:

• Provide oversight of the PersonCentered Planning (PCP) process to ensure plans are developed in accordance with regulatory timeframes and reflect the preferences goals and desires of each person supported.
• Ensure that Directors are supporting staff training and adherence to agency policies and regulatory standards regarding PCP implementation.
• Monitor systemwide compliance with PCP development and implementation including the regular review and update of goals.
• Ensure Personal Outcome Measure (POM) interviews are conducted for all persons supported.
• Oversee the systems and procedures for accurate and timely LongTerm Services and Supports (LTSS) billing ensuring alignment with state and federal regulations.
• Provide oversight of data management practices to ensure accuracy in service documentation billing records and individual outcome tracking.
• Collaborate with finance and program leadership to address and resolve billing issues and to maintain transparency and accountability in billing cycles.
• Lead the development and implementation of quality enhancement strategies ensuring continuous improvement across all programs.
• Oversee teams efforts on incident reporting process conducting internal review audits and performance assessments to maintain compliance with agency standards and external expectations (e.g. DDA COMAR OHCQ).
• Guide corrective action planning and drive the integration of best practices to uphold personcentered and traumainformed approaches.
• Provide strategic oversight of CQL (Council on Quality and Leadership) accreditation activities ensuring the integration of the PersonCentered Excellence Framework across all programs and preparing for external reviews and maintaining compliance.
• Promote the use of CQLs Quality of Life indicators in service planning staff development and organizational evaluation.
• Ensure organizational compliance with all relevant licensing bodies and regulations including the Developmental Disabilities Administration (DDA) Code of Maryland Regulations (COMAR) and the Office of Health Care Quality (OHCQ) the Quality Improvement Organization (QIO).
• Provide oversight of the licensing preparation and response process including inspections corrective action planning and regulatory reporting.
• Stay current with changes in IDD regulations Medicaid waiver and ensure operational practices remain compliant and up to date.
• Oversee the development and execution of staff training strategies to ensure workforce readiness regulatory compliance and high standards of care.
• Ensure Directors are effectively managing staff development initiatives that reinforce personcentered practices ethical standards and cultural competency.
• Evaluate the impact of training efforts and support continuous learning and skillbuilding across all levels of staff.
• Lead and manage special projects related to operational improvements new program initiatives or agency initiatives as assigned by the Administrator of Programs.
• Develop project plans allocate resources set timelines and monitor progress to ensure successful project completion that aligns with the agencys mission vision and strategic goals.
• Responsible for managing and directing the work of others including but not limited to recruiting new hires onboard new employees and conducting performance reviews ensuring accountability and effective team performance.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Masters degree in Social Work Administration Business Administration or related field.
• Experience in a nonprofit or Human Services environment. Experience may be substituted for education on a 2:1 basis with approval from the Administrator.
• Five (5) years of experience in operations management with at least 2 years in a supervisory or leadership role within a human services or developmental disabilities organization.
• Demonstrated expertise in personcentered practices quality enhancement and service compliance within the IDD field.
• Extensive knowledge of Code of Maryland Regulations (COMAR) & Home and Community Based Services (HCBS) Final Rule Long Term Services and Support (LTSS) waiver and service definitions.

REQUIRED SKILLS & ABILITIES:

• Thorough working knowledge of:
  • Code of Maryland Regulations (COMAR)
  • Home and CommunityBased Services (HCBS) Final Rule
  • LongTerm Services and Supports (LTSS) waiver and service definitions
  • PersonCentered Planning (PCP) processes
  • LTSS billing and data systems
  • Council on Quality and Leadership (CQL) standards
  • General regulatory compliance in IDD services
• Proven leadership communication interpersonal and organizational skills with the ability to manage multiple priorities and lead crossfunctional teams.
• Exhibits strong relational and supervisory skills fostering positive relationships and team dynamics.
• Acts with discretion tact and professionalism in all situations maintaining confidentiality and integrity.

• Possesses the ability to influence and engage staff fostering motivation and teamwork.
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment.

• Apply strong critical thinking and problemsolving skills to navigate challenges and make informed decisions.
• Demonstrates accountability by consistently being punctual and maintaining reliable attendance.
• Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff clients and visitors.
• Requires proficiency in using computer systems and software to perform job function including but not limited to Microsoft Office Suite such as Word Excel PowerPoint Teams and OneDrive project management tools electronic health record/data management systems (e.g. iCM Therap or similar platforms) web browsing.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Hybrid work options are available contingent upon business needs and performance expectations in alignment with the Agencys policy.
• Visual and auditory acuity (corrected if necessary) to safely drive and effectively observe and communicate with others.
• Remaining in a stationary position which may involve standing or sitting for extended periods as required to complete tasks or duties associated with the role.
• Adjusting or moving objects up to 25 lbs in all directions which may include lifting carrying pushing pulling or repositioning items as necessary to perform job duties .
• Engaging in communication with others to exchange information which may involve speaking listening writing or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and nonverbal interactions with colleagues clients or external parties.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age with a minimum of 2 years of driving experience and a valid drivers license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede drivers ability to operate the vehicle as required by the Agency and there must not be more than three (3) points on their driving record.

Required Experience:

IC