Retail Print Manager
Retail Print Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As a Retail Print Manager at Office Depot Inc. you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture enhance our stores visual and merchandising standards for print products and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process managing print equipment and supplies and ensuring the delivery of highquality print materials. The Print Manager will help lead a customercentric environment engage with the local community all while fostering a positive culture aligned with the Office Depot 5C values of Customer Commitment Change Caring and Creativity. As a Print Manager you will also be a Key Carrier and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs inclusive of the ability to work evenings weekends and occasional holidays. The ideal Print Manager should be passionate about print services delivering exceptional customer service driving operational excellence and developing a highperforming team.
The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a thirdparty.
Primary Responsibilities:
- Sales and Service Excellence:
- Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
- Ensure the execution of Office Depot Inc. selling techniques and sales training in print and across the store.
- Drives a salesfocused environment through the training and development of all associates inclusive of print.
- Act as a role model for delivering exceptional customer service and product expertise.
- Leadership and Team Development:
- Provide guidance direction and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe coach and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Regularly exercises independent judgment when providing input on assessing store associates performance certification(s) and competencies.
- Other duties as deemed necessary
- Operational Efficiency:
- Operate all equipment within the Print Services area to maintain efficient production and ensure customers orders are completed correctly and on time.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
- Contribute to increasing sales and profitability through conversion Average Order Value (AOV) and customer satisfaction improvement initiatives.
- External Key Carrier Responsibilities:
- Maintain the safety and security of the print department building and associates during the absence of other managers.
- Perform opening and closing responsibilities including activation and deactivation of the stores alarm system cash handling and daily store balancing.
- In partnership with all associates ensure regular loss prevention compliance.
- Full responsibilities associated with External Key Carrier designation.
Education and Experience:
- High School diploma or equivalent education preferred
- Minimum 13 years of experience in related field
- Minimum two to years management experience or demonstration of skills and learning through an internal development program
- Experience in Print Center Operations
- Strong computer skills including Microsoft suite (PowerPoint Excel Word Outlook)
- Must be the subject matter expert in the Print Services area and associated information systems
- Must possess advanced selling skills
- Must possess strong interpersonal and communication skills which are necessary to establish a selling relationship with customers
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional environment
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology applicable to role and to access information necessary to complete daily responsibilities
- Must possess ability to process information/merchandise through POS register system
- Must possess experience with logistics freight and visual merchandising displays and standards.
- Positive and Engaging
- Action Oriented
- Integrity Accountability & Trust
- Demonstrate passion for the brand products services and solutions offered to our customers.
- Must possess a desire to continually develop personal selling skills and product knowledge.
- Drive for Results
- Decision Quality
- Patience
About The ODP Corporation:The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated businesstobusiness (B2B) distribution platform and omnichannel presence which includes worldclass supply chain and distribution operations dedicated sales professionals online presence and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot LLC; ODP Business Solutions LLC; and Veyer LLC The ODP Corporation empowers every business professional and consumer to achieve more every day.
Disclaimer:The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities duties and skills required of associates so classified. Other duties may be assigned.
Pay Benefits & Work Schedule:The company offers competitive salaries a benefits package which includes a 401(k) and more along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position please click the Apply Now button.
You will be eligible to participate in an incentive program paid in accordance with the Incentive Plan terms and conditions.
How to Apply:Click the Apply Now button and follow the instructions on each page. When you have completed the application click the submit button.
Application Deadline:The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
Equal Employment Opportunity:The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin citizenship status marital status age disability protected veteran status sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
Required Experience:
Manager
Employment Type
Full-Time
