Solutions Architect - MS D365
Solutions Architect - MS D365
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 135000 - 165000
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
As a Solutions Architect working remote in the US you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains then turning around to develop and implement useful and relevant technologybased solutions to meet those needs. Our consultants take clients on a journey through strategy implementation customization and support ensuring exceptional customer experience at every step of the way. As a Solutions Architect you will elevate TTEC Digitals relationships with our accounts by approaching them through a customer experience lens and architecting bleedingedge technology solutions which address their business challenges. In addition you will be a thought leader both internally and externally always embodying our core values of innovation passion excellence and integrity.
What Youll Be Doing
- Client engagement
- Assists in winning and/or extending business by working crossfunctionally with sales and delivery to develop client proposals and presentations around process and solution options clearly explaining technical concepts for shared understanding to facilitate decisionmaking
- Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the primary stakeholder level
- Demonstrates a consistent aptitude for proactively guiding and consulting technical and nontechnical projectlevel client stakeholders on technical concepts or design implications
- Project delivery
- Leads mediumscale technical requirements elicitation design and scoping discussions internally and/or with existing and potential clients
- Decomposes mediumscale requirements/user stories into tasks and accurately estimates the effort for themselves or others to complete those tasks
- Professionally delegates technical tasks to other team members for multiworkstream projects of medium scale and moderate complexity
- Demonstrates a consistent capability for successful project leadership including both on and offshore resources
- Identifies problems independently and demonstrates proactive ownership of their solution vets and evaluates others proposed solutions and delegates ownership to others where appropriate
- Demonstrates a proven repeatable track record of successful mediumscale project delivery
- Demonstrates an ability to monitor other consultants completion of tasks to help other consultants eliminate or work around impediments and to identify additional work for others
What You Bring to the Role
- Ability to architect and set standards for low to mediumcomplexity solutions using a variety of technologies platforms and integrations
- 3 years of experience with Agile delivery and is able to recommend whether an Agile traditional/waterfall or hybrid approach is most suitable for a project
- 5 years experience leading consulting projects including:
- Implementing configuring and customizing Microsoft D365 including but not limited to configuring forms views dashboards workflows business rules solutions etc.
- Implementing configuring and customizing Power Platform including but not limited to Power Automate Power BI PowerApps
- Configuring and customizing Copilot Studio
- Implementing Microsoft Dynamics D365 Sales Contact Center Customer Service Customer Insights Field Service Portals
- Migrating data and and/or implementing integrations to and from D365
- 5 years experience leading consulting projects using four or more of the following (or comparable) tools and technologies: Common Data Service (CDS) C# and JavaScript .NET framework (.NET Core a plus) Visual Studio and source control (Git Team Foundation Server Microsoft ADO) Integrations with external systems including Dynamics SDK SQL queries HTML/CSS ETL solutions such as Scribe or SSIS with KingswaySoft SDK and thirdparty tools such as XRMToolbox and North52
- Has four or more Microsoft D365 certifications
What You Can Expect
- The anticipated range for individuals expressing interest in this position is $135000 to $165000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
- Benefits available to eligible employees include the following:Medical dental visiontaxadvantaged health care accountsfinancial and income protection benefitspaid time off (PTO) and wellness time off.
#LIDD1
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
Medical dental vision
taxadvantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Workcertification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LIRemote
Employment Type
Full-Time
Key Skills
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