CX Insights Engineer

Noom is a digital healthcare company that connects people to content coaching community and clinicians to build healthy habits and promote better living. Were a missiondriven highgrowth organization thats powered by science technology and worldclass talent.

As Noom redefines emotionally intelligent service in an AIdriven world the CX Insights Engineer will design the data systems and insights that drive operational decisionsblending advanced analytics dashboard development and forecasting to improve frontline performance vendor operations and customer satisfaction. This role helps lead the buildout of CX data infrastructure delivers strategic insights and supports workforce planning across internal teams and BPO partners ensuring decisions are timely datainformed and aligned with evolving business needs.

What Youll Be Doing

• Build and maintain scalable dashboards data models and pipelines using SQL and tools like Looker Tableau or Power BI.
• Conduct deepdive analytics to surface actionable insights on CX performance contact trends and customer behavior.
• Partner with stakeholders across CX Finance and WFM to ensure reporting supports strategic execution and realtime operations.
• Collaborate with the WFM team to support volume forecasts staffing plans and BPO accountability.
• Contribute to capacity planning scenario modeling and operational readiness for new workflows or business lines.

What Were Looking For

• 4 years in analytics operations or workforce management ideally in a customer support environment.
• Strong SQL skills and experience with visualization tools (Looker preferred); LookML proficiency a plus.
• Experience with Zendesk or similar customer service tools
• Familiarity with WFM tools (e.g. Playvox NICE Calabrio) and vendor/BPO operations.
• Excellent communication skills and a track record of balancing strategic projects with daytoday execution.

What Makes This Job Amazing

• Youll be helping millions of people lead healthier lives every day
• Youll experience huge learning & professional growth opportunities. Noom believes in supporting you; well cover the cost of books courses conferences you name it!
• Youll become part of our transparent highperforming and closeknit team
• We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent highintensity and highimpact environments there is significant opportunity for advancement.

Base Salary

• The US base salary range for this fulltime position is $101000$136000
• The range displayed on each job posting is based on Nooms estimate as of the date of publication and reflects the minimum and maximum target for the position across all US locations. The actual placement of the candidate within the range is based on factors including but not limited to relevant experience assessment of functional skills and behavioral competencies and scope. This range is not inclusive of any discretionary bonus or equity package.

Other Elements of the Rewards Package

• Noom currently offers a comprehensive and generous total rewards package. This package generally includes discretionary performancebased bonus stock awards healthcare & retirement benefits paid holidays paid time off disability benefits and various wellness programs etc.

Location

• This position is a hybrid role with 2 days a week onsite required in one of our offices.
  • Preferred: Princeton NJ USA
  • New York NY USA

More About Noom

At Noom we believe that the individual is the greatest force for good not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune Inc. Glassdoor and Crains have all named Noom a Best Place to Work including being named on Fortunes lists for Best Workplaces in New York Best Workplaces in Technology Best Workplaces for Women and Best Workplaces for Millennials.

Noom is proud to be an Equal Opportunity Employer and all applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion caste national origin physical or mental disability protected veteran status age or any other characteristic protected by applicable law. Noom is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation please email

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Our assessment process includes multiple phone and/or video interview rounds and we will never ask you for personal payment require you to purchase equipment or extend a job offer without the completion of this interview process. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to instead apply directly through our website.