Operations Engineer I, AWS Managed Services (AMS)
Operations Engineer I, AWS Managed Services (AMS)
Posted on :
07-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-05-2025
Job Description
Amazons technology business has a history and tradition of leading the world in Webrelated technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies interacting with the full breadth of AWS services.
AWS Managed Services is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides fulllifecycle services to provision run and support your infrastructure.
As a member of Managed Service team this role will be working with our amazing Operation Database and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.
Roles and Responsibilities
Operate the Managed Service platform and collaborate with internal service teams to meet our customers individual needs for their infrastructure and application deployments.
Troubleshoot complex issues Drive root cause by reproducing customer issues and build proof of concept environments that abide by cloudbestpractices.
Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
Identify and drive improvements to technical processes
Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
Leverage your daytoday experiences to provide the voice of the customer to internal AWS teams.
Drive customer communication during critical events.
Learn and leverage technologies.
Working Hours Requirement:
Work on a scheduled day shift
This position requires that the candidate selected be a US Citizen and have the ability to obtain an Secret security clearance.
About the team
AWS Managed Services is a customercentric global organization that provides technical services to our customers. As a member our team you will be at the forefront of this transformational technology. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
13 years of virtualization orchestration and cloud computing (eg. Hypervisors VMware Xen) experience
13 years of database administration experience
13 years of information security and compliance experience
Bachelors degree in computer science or equivalent or 3 years of technical support experience
13 years of network and operating system support experience
Knowledge of distributed computing environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
AWS Managed Services is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides fulllifecycle services to provision run and support your infrastructure.
As a member of Managed Service team this role will be working with our amazing Operation Database and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.
Roles and Responsibilities
Operate the Managed Service platform and collaborate with internal service teams to meet our customers individual needs for their infrastructure and application deployments.
Troubleshoot complex issues Drive root cause by reproducing customer issues and build proof of concept environments that abide by cloudbestpractices.
Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
Identify and drive improvements to technical processes
Act as an escalation point and mentor to less experienced engineers on the team and across Amazon.
Leverage your daytoday experiences to provide the voice of the customer to internal AWS teams.
Drive customer communication during critical events.
Learn and leverage technologies.
Working Hours Requirement:
Work on a scheduled day shift
This position requires that the candidate selected be a US Citizen and have the ability to obtain an Secret security clearance.
About the team
AWS Managed Services is a customercentric global organization that provides technical services to our customers. As a member our team you will be at the forefront of this transformational technology. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their missioncritical applications.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Sales Marketing and Global Services (SMGS)
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
13 years of virtualization orchestration and cloud computing (eg. Hypervisors VMware Xen) experience
13 years of database administration experience
13 years of information security and compliance experience
Bachelors degree in computer science or equivalent or 3 years of technical support experience
13 years of network and operating system support experience
Knowledge of distributed computing environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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