Non-Technical Customer Support
Non-Technical Customer Support
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1 Vacancy
Job Description
As aClient Support Specialist you will be responsible for handling incoming client questions assisting clients with various issues answering incoming calls and triaging client service phone calls. You will also use our case management system to track and resolve client inquiries.:
Responsibilities:
- Client Assistance: Provide friendly and professional assistance to clients via phone email chat or social media. Answer client questions provide information troubleshoot problems and offer solutions.
- Case Management: Use our case management system to log track and follow up on client inquiries. Ensure that client issues are resolved in a timely and satisfactory manner.
- Collaborate effectively with other departments to gather and provide accurate and timely answers to client inquiries ensuring a seamless and positive client experience.
- Call Triage and Phone Support: Answer incoming calls from clients and handle them according to our phone etiquette standards. Transfer calls to appropriate departments or escalate issues as needed.
- And other related duties as required from time to time
Qualification and job requirements
- High school diploma or equivalent.
- Having a desire to work diligently and satisfy clients is commendable.
- Previous experience in client service call center or related field.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Ability to work onsite to collaborate with the team and other departments.
- Working knowledge and understanding of ERP/MRP systems and their use in a manufacturing environment along with CRM systems like
- Proficiency in Microsoft Office including Word Excel PowerPoint and Access
- Demonstrated written and oral communication skills
- Flexible and adaptable to changing client needs and business demands
Who we are AndersonNegele:
AndersonNegele is a global instrumentation company with the mission to provide the best hygienic instrumentation solutions and services for processors of food beverage and life sciences products. With manufacturing facilities in the United States and Germany and sales & service offices in the U.S. Europe China India and Brazil we are a global leader in our market.
Venture Measurement:
Venture Measurement is the parent company of the Bindicator KistlerMorse and Niagara Meters brands. Located in Spartanburg SC we design manufacture and supply worldclass measurement equipment including level instruments weigh sensors and flow meters. Our products include point and continuous level indicators diaphragm switches level switches inventory control systems liquid level gauges microcells load stands and flow meters. Our measurement devices are used in industries like agriculture sanitary food plastic production oil and gas production/distribution pharmaceutical production general chemical production and electronics component manufacturing. Our products are available and distributed worldwide.
Fortive is a global family of more than 20 industryleading industrial growth and technology companies united by a shared purpose: to make the world stronger safer and more effective by providing essential technology for the people who accelerate progress. Here you get the excitement of a startup with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. Theres no limit to what you can learn or the impact you can make: for you for us for growth.
Employment Type
Full-Time
