Veterinary Client Service Representative - Lead
Veterinary Client Service Representative - Lead
Posted on :
07-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Position at Thrive Pet Healthcare
Veterinary Client Service Representative Lead
Full Time
*This role will be mostly day shifts with occasional swing as needed for schedule coverage.
La Mesa California
Pet Emergency and Specialty East County is looking for an Experienced LeadVeterinary Client Service Representative to join our team as part of the Thrive Pet Healthcare community.
At PESC East a Thrive Pet Healthcare partner you will have the support tools and resources to elevate your skills. As a hospital deeply rooted in the local community you will experience the best of both worlds: a genuine local feel with the benefits of Thrives national resources.
About You
As a Client Service Representative Lead in Emergency and Critical Care you play an integral role within the hospital. This role is responsible for a variety of tasks related to customer service and patient care within the hospital. As an ambassador to our clients your focus is to ensure that our clients needs are met in a timely manner while demonstrating a sincere compassion for our clients and patients. You are the bridge between the client and the medical staff and are responsible for maintaining a smooth and efficient workflow between the front office and the technical staff. You will be performing public relations and clerical responsibilities and must be detailoriented and work well under pressure.
Experience & Skills Requirements:
- 5 years of veterinary clinical/hospital experience required
- Veterinary Emergency or Urgent Care experience highly preferred
- Leadership experience highly preferred
- Ability to work day shifts and some weekends; schedule flexibility required
- High school diploma or equivalent
- EzyVet Experience preferred
Role Responsibilities:
- Support veterinarians to ensure quality veterinary care advocate for pets and educate clients.
- With each hospital function assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
- Greet clients and their pets with prompt professionalism and courtesy
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options medications and additional treatments.
- Assist in maintaining relevant comprehensive medical records with the support of practice systems.
- Admit incoming patients discharge outgoing patients
- Enter/Update Client information into the Practice Management System
- Accurately process payments
- Schedule and confirm appointments
- Other duties as assigned by supervisor or management team
In addition to the essential CSR duties the Lead CSR will be responsible for:
- Maintaining a professional attitude
- Assigning daily duties to the CSR team to ensure all tasks are completed
- Delegating tasks and projects as needed
- Providing training and constructive feedback for CSR team
- Assisting with staff scheduling
- Helping to implement procedures concerned with client communication and finances
- Triaging patient and client needs to appropriate staff
- Hearing client concerns feedback and questions and addressing in a professional manner
- Processing end of day cash calculation
- Other duties as assigned by the leadership team
About the Hospital
Pet Emergency and Specialty Center East County is a large multispecialty and emergency veterinary hospital located in La Mesa focusing on providing exemplary specialty and emergency care to our community.
We are open 24/7.
Serving La Mesa El Cajon Spring Valley and San Diego.
Benefits our care in action
Thrive offers a suite of benefits to support team members emotional physical professional and financial wellbeing. In addition to our health and life insurance and short and long term disability plans we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources including 24/7 access to Lyra Health
- Paid parental leave
- Purrental leave for when you adopt a pet
- Employersponsored childcare and elder care
- Personalized care for every familyforming journey
- Discretionary funds and FREE CE courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Provide your best care with more bridges and less barriers.
We listen to your needs and then meet them. Through training and free CE experiences your career development can flourish. And in our locally rooted nationally connected community youll be able to make connections access opportunities and find support with ease.
Support for you is as vital as the support you provide.
Youll Thrive With Us
At Thrive you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skillbuilding programs to enhance your expertise. You can build your skills and earn credentials through:
- Our vast diverse and free library of continuing education courses ThriveU
- Live virtual interactive workshops to develop valuable leadership skills
- A program to designed to teach you the fundamentals of running a pet hospital
- Scholarship opportunities and tuition reimbursement
- Move into any specialty hospital type or environment across the nation.
- Leadership training for a thriving and long career in the veterinary profession.
Compensation negotiable based on credentials and experience with a hourly pay rate starting at$22$27/hour. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
About Thrive
Vetfounded and Austinborn Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide united by a mission to shape the future of pet wellbeing through medical excellence innovative technology and a connected community of teams and partners.
We bridge general practice urgent care specialty and emergency care and our locally rooted nationally connected hospitals benefit from Thrives extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities a supportive work environment that values worklife rhythms and 24/7 mental health support.
At Thrive Pet Healthcare we are committed to creating a culture where everyone from any background can be heard respected and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support encourage and celebrate the diverse voices of our teams and the communities we serve.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
