Instructional Designer
Instructional Designer
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Job Description
About OnePay
OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.
Tens of millions of Americans today are unbanked or underbanked meaning they dont have enough money in savings to cover a minor emergency. They pay too much in fees dont have access to credit at affordable rates and have little ability to grow their wealth. OnePays vision is to create a single app for consumers to save spend borrow and grow their money bringing our mission to life with simple and accessible banking credit and payments products that deliver a bestinclass experience to millions of customers. Our products include:
Checking and highyield savings accounts
Domestic and international peertopeer payments
Credit Builder and credit score monitoring
Digital wallet / contactless payment solutions
Buynowpaylater installment loans at Walmart
Why do we have a right to win We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor) are deeply embedded with the distribution of the worlds largest omnichannel retailer and have an industryleading multiproduct value proposition all in addition to having some of the best people and talent in the industry.
Theres never been a better time to build a categorydefining business and there has rarely been a team better positioned for the opportunity. Join us!
The Role
As we scale our customer operations organization were looking for an Instructional Designer to help bring our training experiences to life. In this role youll transform complex financial topics product workflows and service principles into clear engaging and learnerfriendly content for our customer support and back office agent teams. Youll blend fintech service knowhow with instructional best practices to create learning that sticksfueling performance confidence and great customer outcomes.
This is a highly collaborative handson role ideal for someone whos passionate about financial education adult learning and building scalable programs in a fastpaced missiondriven environment
This role is responsible for:
Design with Impact: Create clear engaging and learnerfirst training materials using tools like Articulate Rise 360 Adobe Captivate and LMS platforms. Apply adult learning and UX principles to develop intuitive highretention experiences.
Deliver Diverse Learning Formats: Develop content across a variety of formats including instructorled training (ILT) selfpaced eLearning team huddles assessments job aids simulations microvideos and refresher modules.
Make Complex Simple: Break down intricate financial and technical topics into scenariobased learning that is easy to understand and apply for both frontline and backoffice agents.
Collaborate CrossFunctionally: Partner with Operations Product and Subject Matter Experts to align learning goals with business needs and rollout timelines.
Delivery: Own endtoend execution and ensure training materials are developed accurately on time and to a high standard of qualitywith strong written US English and professional polish
Ensure Excellence: Conduct thorough quality reviews maintain version control and uphold consistency in tone clarity and instructional effectiveness across all materials.
Incorporate Feedback & Evolve: Actively gather input from trainers learners and stakeholders to iterate and improve learning experiences over time.
Stay Ahead: Research trends in instructional design fintech and learning technologies to continuously innovate and raise the bar on training quality.
(Bonus): Experience working with USbased companies and familiarity with American customer service and learners is highly valued.
You Bring
Bachelors or Masters degree in Instructional Design Education Learning Technology or a related field (or equivalent experience).
4 years of experience in instructional design curriculum development or learning program creationideally within a fintech customer service or startup environment.
Proficiency in tools like Articulate Storyline/Rise 360 Adobe Captivate LMS platforms and visual or video editing tools (Canva Vyond Camtasia a plus).
A passion for clear communication financial literacy and creating learnerfirst experiences.
Strong project management and collaboration skillsyoure organized proactive and comfortable working crossfunctionally.
What We Offer
Competitive salary stock options and benefits from Day 1
Comprehensive health insurance coverage (health insurance accident and disability insurance term life insurance) including mental health support and wellness programs
Hybrid work model (Bengaluru office three days a week) various time off programs (vacation sick other paid leaves and paid regional holidays)
Monthly transport and workfromhome allowances
A highgrowth missiondriven inclusive culture where your work has real impact
Standard Interview Process
Initial Interview with Talent Partner
Technical or Hiring Manager Interview
Team Interview
Executive Interview
Offer!
Equal Employment Opportunity
To build technology and products that are used and loved by people and solve realworld problems we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at
Employment Type
Full-Time
