Customer Experience Representative
Customer Experience Representative
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Job Description
Work Location
Value Buds OxfordAbout SNDL
SNDL is the largest privatesector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in lowcost biomass sourcing premium indoor cultivation product innovation lowcost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to .
About The Role
Its your story. Its our platform. Be a part of a movement that will change how the world sees hears and feels about Cannabis.
Value Buds Oxford is looking for a Cannabis Concierge to lead and inspire by taking a forwardthinking approach to the retail experience. You will drive sales and create an environment that is engaging educational and inspiring to customers and team members.
Value Buds recognizes that employees are at the core of our success and take pride in a corporate culture that emphasizes inclusiveness collaboration and diversity. Our employees stem from a wide range of professional backgrounds; each bringing their own unique skills and talents to the table working together to continue our incredible momentum of growth.
The Challenge
In the role of Cannabis Concierge you will support the store leadership team through the cultivation of a store environment that surprises and delights our customers each time they walk through our doors. We envision someone with a vibrant personality an efficient nature and natural warmth. Our ideal candidate will provide exceptional service in all aspects of the sales floor greeting customers selling product knowledge cash wrap restock and overall shop keeping.
The Responsibilities
CUSTOMER CONNECTION
Supports environment of genuine customer connection
Acts as an empowered team member exercising decisionmaking skills to enhance each customers experience
Demonstrates extraordinary service
Takes ownership of individual awareness of product knowledge
PRODUCT KNOWLEDGE
Is knowledgeable of trends and supports brand messaging
Gains understanding of how merchant skills impact business and the customer experience
TEAMWORK MAKES THE DREAM WORK
Supports new hires through mentorship
Is selfaware and focused on selfdevelopment
Collaborates with the team during morning and closing meeting
LEADERSHIP
Possesses strong written and verbal communication skills strong assessment and decisionmaking skills
Provides insight to Value Buds Manager in relationship to the customer experience
Participates in ongoing staff education and through sharing of product knowledge
Qualifications
At least 1 years experience in a retail environment
Proven success in offering an exceptional customer experience
A passion for our product and changing the way the world sees cannabis
A desire to have fun laugh and support the customer and team member journey along the way
You must be at least the minimum required legal age in your province and be able to pass a police background check
You must be a Qualified Cannabis Worker in addition to completing your provincial or territory training course (example Albertas SellSafe) and be able to provide a copy of the certificate
Thanks for considering a position with us! Cheers!
We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.
Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment Nova encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
