Supervisor, Telesales
Supervisor, Telesales
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Salary Not Disclosed
1 Vacancy
Job Description
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co. a leading North American distributor of metalworking and maintenance repair and operations (MRO) products and services.
Requisition ID :2842
Employment Type :Full Time
Job Category :Telesales
Work Location :Jonestown PA (Harrisburg Whse)
State or Province :Pennsylvania (USPA)
Potential WorkLocation :United States : Pennsylvania : Harrisburg
DUTIES and RESPONSIBILITIES:
- Supervises a team of telesales associates that adhere to the department requirements including but not limited to: call quality productivity and performance habits.
- Organizes motivates and leads Telesales profit targets and performance goals.
- Generates and uses metrics to support sales and service performance.
- Coaches proactive selling techniques to produce a telesales team that attains highly professional selling skills in order to excel in the following areas: revenue generation account penetration goal attainment and time and territory management.
- Continuously evaluate all aspects of Telesales operations to identify improvement opportunities.
- Develops vendor support to motivate sales performance.
- Creates associate training and development of needs assessments.
- Performs all duties inherent in the position of MSC Supervisor as defined by the MSC Code of Conduct including hiring termination review and development of associates.
- Drives the MSC culture to ensure unity of purpose and fulfillment of MSCs mission.
- Participates in special projects and performs additional duties as required.
EDUCATION and EXPERIENCE:
- High School diploma or the equivalent required
- College degree or the equivalent preferred
- A minimum 3 years of sales experience is required
- A minimum 1 year of sales supervisor experience preferred
SKILLS:
- Knowledge application and use of Customer Relationship Management (CRM) tools is preferred
- Excellent project management skills are required
- Excellent sales closing skills are required
- Excellent oral and written communication skills
- Basic office computer literacy
- Strong organizational skills required.
- Willing to work and shift and travel when necessary
Why MSC
People. Collaboration. Insight. Thats how you build something that works.
Built on a foundation of trust MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75 years of experience across industries MSC strives to help our customers achieve greater productivity profitability and growth through inventory management and other innovative supply chain solutions.
As one of Americas Best Large Employers (named in 2017 by Forbes magazine) we care about our associates and have programs in place to help our 6000 team members achieve their potential. When you join our team you will receive rewards and recognition for your contributions training and professional development opportunities as well as a variety of benefits to support you and your familys health wellbeing and financial future.
If you are inspired to learn take risks and succeed as a team you can build a better career at MSC.
Equal Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation or gender identity.
Required Experience:
Manager
Employment Type
Full Time
