Process Associate – Infra / Cloud / DB / Oracle Sysadmin / Security Engineer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of Process Associate Infra / Cloud / DB / Oracle Sysadmin / Security Engineer

Responsibilities:
Responsible for the technology solutions and IT infrastructure delivery for the assigned Projects / assignment
Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
Raise and update the tickets in Tool for all the issues handled / worked upon
Report the daily issues handled / raised in the form of daily shift reports.
Need to be sure that issues are handled in the right time frame as per the SLA commitments.
Interaction with Service Providers raising tickets and timely follow up
Frontend face for Genpact Network Team while participating in Incident resolution bridge call.
Follow an accurate escalation chart and matrix given.
Timely update/Quality update of tickets in the ticketing tool.
Help project team in commissioning of new customer and change request.
Understanding of Network protocols LAN WAN Routing Switching Firewall devices
Exposure to trouble ticketing processes and handover processes
Adhere to shift timings and shift handover process.
Should be good at detailing the nature of the problem.
Participate in Bridge calls with clients for joint troubleshooting of network issues.
Work with different Vendors and service Provider for faster and accurate resolution
Qualifications we seek in you!
Minimum Qualifications / Skills

Bachelors Degree required. Preferably in Computer Science Information Systems or related field.
Candidate should be proficient in oral and written English.
Positive demeanor toward learning and accepting new challenges.
The candidate should have theoretical understating of DevOps environment and should hold good understanding of Python Ansible
Positive demeanor and open to work on multiplatform.

Preferred Qualifications/ Skills

Very good written and presentation / verbal communication skills with experience of customer interfacing role.
Indepth requirement understanding skills with good analytical and problemsolving ability interpersonal efficiency and positive attitude

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.