Level 1 Support Technician (ZR_22840_JOB)
Level 1 Support Technician (ZR_22840_JOB)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
2-3years
USD 4 - 750
1 Vacancy
Job Description
This is a remote position.
Client Overview
Join a rapidly growing technology solutions provider that is revolutionizing how businesses access and manage their IT infrastructure. This innovative company manages over 20000 licenses for clients across North America delivering cuttingedge managed services and technology solutions to help businesses thrive in the digital age.
Responsibilities
Serve as the first point of contact for client technical support inquiries
Troubleshoot issues related to Windows and Microsoft Office
Configure and resolve printerrelated problems
Document solutions and contribute to the knowledge base
Collaborate with Level 2 support for complex technical issues
Follow established procedures while ensuring high customer satisfaction
Participate in ongoing training and skill development
Requirements
2 3 years of technical support experience
Strong knowledge of Windows operating systems and the Microsoft Office suite
Excellent English communication skills both written and verbal
Experience with remote support tools and ticketing systems
Strong problemsolving skills and attention to detail
Ability to work independently and as part of a team
Commitment to continuous learning and professional growth
Independent Contractor Perks
HMO coverage (available in eligible locations)
Permanent workfromhome setup
Immediate hiring
Steady longterm freelance work
2 3 years of technical support experience Strong knowledge of Windows operating systems and the Microsoft Office suite Excellent English communication skills, both written and verbal Experience with remote support tools and ticketing systems Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Commitment to continuous learning and professional growth
Education
N/A
Employment Type
Full Time
