Community Associate
Community Associate
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
About the Role:
Our Client is a vibrant and collaborative coworking space located in the Westlands providing flexible workspace solutions hosting engaging events and cultivating a supportive atmosphere for their diverse community of members. They are looking to hire a Community Associate a role that is key to delivering a welcoming efficient and engaging experience to all members and visitors. This role supports daytoday operations responding to member needs helping coordinate events and contributing to the brand s digital presence. We are looking for a personable proactive and highly organized individual who s passionate about community building and exceptional at communication.
Key Responsibilities:
- Member Experience & Support
- Be the first point of contact welcoming members and guests with warmth and professionalism.
- Build strong relationships with members and foster a vibrant sense of community.
- Handle member requests and provide support with services such as printing beverages and general queries.
- Maintain an indepth understanding of workspace offerings to assist members effectively.
- Manage feedback and escalate concerns where necessary to ensure member satisfaction.
- Space Management & Operations
- Ensure the workspace remains tidy organized and visually appealing.
- Perform regular checks to identify maintenance or supply needs and communicate them to the administration.
- Onboard new members give workspace tours and explain membership benefits.
- Manage bookings for meeting rooms and shared spaces ensuring smooth scheduling.
- Enquiry Management & Sales Support
- Respond to workspace inquiries (private offices desks meeting rooms) via phone email or walkins.
- Conduct tours for prospective members showcasing the benefits and unique features of the space.
- Maintain accurate enquiry records and follow up to convert leads into members.
- Assist in preparing proposals and membership agreements.
- Collaborate with the team to meet occupancy and sales targets.
- Event Support
- Assist in planning and executing internal events workshops and community gatherings.
- Handle event logistics including setup registration and vendor coordination.
- Promote events through appropriate communication channels.
- Provide onsite support to ensure smooth execution of events.
- Digital Marketing & Communications
- Support the social media and content strategy under team guidance.
- Help prepare and distribute newsletters and updates.
- Regularly check and update information across digital platforms and the website.
- General Administrative Tasks
- Handle incoming/outgoing mail and deliveries.
- Coordinate with administration for office supplies and inventory management.
- Support the management team with other administrative duties as needed.
Requirements
Skills & Experience:
- Communication & Interpersonal Skills: Warm articulate and confident communicator both written and verbal.
- Organizational & Time Management: Strong ability to multitask prioritize and meet deadlines.
- Problem Solving: Resourceful and proactive in resolving issues with creativity and efficiency.
- Customer Service Orientation: Passion for providing excellent service and enhancing member experience.
- DetailOriented: Accurate and thorough especially when managing bookings or member data.
- TechSavvy: Comfortable using booking systems CRM tools social media and email marketing platforms.
- Sales & Negotiation (Advantageous): Ability to understand client needs and present solutions effectively.
- Event Coordination (Desirable): Previous experience in supporting or managing events is a plus.
- Community Building: Strong interest in connecting people and nurturing a positive work environment.
Personal Attributes:
- Positive and enthusiastic attitude.
- High level of professionalism and ethical conduct.
- Punctual and deadlinedriven.
- Selfmotivated and proactive.
- Collaborative team player.
- Wellpresented and adaptable.
Who We Are Looking For: Key Qualities: Strong communication skills, presentation skills, and a bubbly, approachable personality. Skills & Experience: Solid note-taking abilities, executive assistant skills, and lead-generation experience. A driven and organized individual with a strong interest in business development and entrepreneurship. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with CRM or project management tools is a plus. At least 2 years of experience in an administrative or support role, ideally in a fast-paced environment. Personal Traits: Highly organized, and proactive, keen eye for detail and a problem-solving attitude. Educational Background: A degree in Business Administration, Marketing, or a related field is preferred but not required.
Employment Type
Full Time
Key Skills
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