Loan Processor & Customer Experience Coordinator
Loan Processor & Customer Experience Coordinator
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1 Vacancy
Job Description
Job Title: Loan Processor & Customer Experience Coordinator
Location: Berman Subaru of Chicago
Pay: $55000$85000 (Base salary monthly bonuses)
Schedule (Must be able to work the hours listed):
- Monday: 12:00PM8:00PM
- Tuesday: 12:00PM8:00PM
- Wednesday: 9:00AM8:00PM
- Thursday: 9:00AM3:00PM
- Saturday: 8:45AM5:00PM
Join our team at Berman Subaru as a Loan Processor & Customer Experience Coordinator (CEC) a hybrid role focused on loan processing finance support and delivering exceptional postsale service. In this position youll support the dealership by processing purchase documents coordinating with lenders and ensuring our customers enjoy a seamless and satisfying ownership experience.
Key Responsibilities:
- Loan Processing: Finalize all deal paperwork verify accuracy and submit completed documents for funding. Monitor lender approvals and resolve discrepancies to ensure smooth and timely funding.
- Customer Experience Support: Follow up with sold customers to offer protection products and reach out to service clients with expiring warranties.
- Love Encore Program: Schedule and manage redelivery appointments with new Subaru owners offering feature walkthroughs system setup and guidance on Subaru StarLink enrollment.
- Administrative Tasks: Maintain accurate records support sales/finance teams and handle CRM followups including scheduling internet/phone/showroomsourced appointments.
Company Benefits:
- Competitive PTO Policy: Earn 2 weeks within your first year of employment!
- Multiple LowCost Medical Insurance Options: As low as $43/week FREE TelaHealth!
- LowCost Dental Vision & Life Insurance Options
- Short Term & Long Term Disability Coverage
- Fully PAID Training
- 401K Retirement Savings Plan
- Automotive Service & Sales Discounts
- Career Path and Opportunities for Advancement
Qualifications :
- Previous experience in automotive loan processing BDC or a similar dealership customer service/sales role is required
- Must have Dealership experience
- Detailoriented and highly organized
- Confident communicator with a customerfirst mindset
- Comfortable with digital tools CRM systems and document processing
- Passionate about delivering a premium customer experience
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
