Hybrid Executive Assistant - OH

Position summary

The Executive Assistant provides a wide variety of executive level administrative support to highlevel senior professionals within a firm office and/or client which may include tasks such as calendar and phone management travel bookings expense reports and any additional administrative job tasks as assigned. The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.

Location: Columbus OH 
Schedule: MonFri; 8:30am 5:30pm EST
Pay: $30.75 $31.50/hour

Benefits:

• Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Shortterm & Longterm Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free onsite Gym
• Onsite Caf
• Company Provided Parking
• Additional Employee Perks and Discounts
•  

Job duties

(* denotes an essential function)

   *Utilize appropriate logs and/or tracking software for all administrative support work

   *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

   *Perform work in administrative support including but not limited to answering phone lines providing customer service editing documents for communications/memos/presentations data entry for expenses/time/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge) content/asset management records or other research high volume mail support

   *Use established procedures standards and formats to complete administrative requests to client satisfaction

   *Communicate with team members lead supervisor or client on job or deadline concerns

   *Meet contracted deadlines for service delivery to our clients

   *Troubleshoot basic software or hardware problems

   Help to foster a proactive environment of continuous service enhancement and relationship building with the client

   Perform quality assurance on work of others as requested

   Adhere to Williams Lea policies in addition to client policies

   Use equipment and supplies in a cost efficient manner

Qualifications :

Job qualifications

• Associate degree or advanced degree preferred.  Commensurate experience may be considered in lieu of education based upon candidates overall employment history
• 5 years experience supporting at the executive level in a professional organization preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more.  Formal education and/or training may be considered in lieu of experience
• Excellent calendar management experience and skills including the coordination of complex executive meetings
• Advanced in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Previous experience scheduling travel arrangement strongly preferred.
• Previous experience providing administrative support at the executive level preferred
• Ability to interact well with all levels of management
• Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion
• Strong attention to detail; able to work on multiple projects simultaneously with little to no errors
• Must have excellent organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problemsolving skills with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to effectively work independently with strong decisionmaking abilities with minimal supervision as well as the ability to work collaboratively as part of a team
• Ability to work in a fastpaced high volume environment with efficient and effective multitasking skills
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be selfmotivated with a positive attitude while remaining flexible proactive resourceful and efficient
• Proven customer service skills are required to create maintain and enhance customer relationships

Supervision

• Number and title(s) of direct reports (if any): N/A
• Received internal: Account Manager Senior Account Manager or above
• Received external: Vice President Sr. Vice President COO CEO

Job relationships

• Internal: This position works closely with administrative associates and administrative services team members
• External: Clients

Job duties

• (* denotes an essential function)

• *Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge) 
• *Oversight for confidential company information including but not limited to corporate credit card information Pcards employee and client distribution lists prospective and current employee information etc.
• *Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
• *Complex travel bookings including ability to accurately plan multileg international trips
• *Communicate and/or respond in effective and professional manner on behalf of supported professional
• *Utilize appropriate logs and/or tracking software for all administrative support work 
• *Ensure that job tickets are properly filled out before beginning work 
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle 
• *Communicate with team members lead supervisor or client supervisor or client on job or deadline issues 
• *Meet contracted deadlines for accepting completing and delivering all work 
• *Troubleshoot basic equipment problems 
• *Assist in developing training plans and process maps for the administrative operation 
• *Deliver training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior employees 
• *Interact with clients in person over the phone via video or electronically in a professional and knowledgeable manner
• Prioritize workflow and efficiently multitask 
• Performs Quality Assurance on own work and work of others 
• Answer telephone emails and place service calls when needed 
• Use equipment and supplies in a costefficient manner 
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Adhere to Williams Lea policies in addition to client site policies

Additional Information :

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.

Williams Lea is a drugfree workplace and performs preemployment substance abuse testing.

#GOC

RRD is an Equal Opportunity Employer including disability/veterans