Senior Manager, Patient Services Operations
Senior Manager, Patient Services Operations
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Job Description
The ideal candidate for this role is a Actionoriented leader who takes initiative motivates others and enjoys solving novel problems in creative ways. This role will support launch readiness and ongoing operational oversight for patient services operations. Identify and manage risks to workstreams by creative awareness and removing barriers. Propose and work collaboratively to create solutions within processes and activity. Work collaboratively and seek to enhance patient experience while managing program costs and decrease turnaround time.
Responsibilities
- Support in the develops of metrics SLAs & KPIs to be used across all programs to track and assess performance against strategies and goals.
- Responsible for identification and measurement of key drivers of quality across all programs.
- Develops and pulls through execution improvement plans and coordinates therapeutic area leads brand teams market access IT to design and deliver on plan.
- Accountable for developing and maintaining a solid understanding of areas related to patient services including HIPAA compliance patient privacy/permission and optimal patient interactions to be pulled through in all programs in collaboration with our data privacy team.
- Manage quality compliance and performance across internal cross functional teams and vendor(s) that provide services to US Patient Services in support of our patients.
- Drive innovation and HCP and patient experience in collaboration with IT brand marketing and other teams in HP Operations.
- Works with applicable partners to designs and deliver patient services reporting & dashboards in collaboration with Analytics and Insights using internal and business partners data that support business decision.
- Identifies possible improvements and automations to streamline reporting and data management.
- Direct and manage a team of professionals to collaborate with many stakeholders while coaching them to understand their stakeholders operational needs and priorities
- Prioritize leadership requests to support customers effectively and create / maintain prioritized lists of initiatives
- Prioritize projects meet timelines and exceed quality standards based on incoming and ongoing business needs
- Collaborate with Patient Support team members to provide optimal end user support
- Oversee manage and share responsibility for risk issue resolution and root cause analysis as it relates to customers
- Work closely with Development to understand and implement any operational implications to changes being made
- Responsible for oversight and execution of operationsrelated special projects
- Identify and drive program level enhancements and work with crossfunctional partners to drive strategic operational efficiencies and excellence within the Patient Services Operations team
- Meet regularly with leadership key stakeholders and working team members to ensure operational project oversight maintain timeline & budget and disseminate project status information on a routine basis
- Leverage internal and external Patient Services Programs processes to bring a bestinclass operations organization
Qualifications :
- Bachelors Degree is required
- Understanding of the U.S. healthcare environment and payer landscape (including health systems IDNs and health plans)
- 5 years of Patient Services infrastructure launch execution program implementation & operations solutions engineering etc. experience preferably in pharmaceutical industry.
- Previous experience establishing/standing up commercial/operational infrastructure in a pharmaceutical patient services role
- Demonstrated project management experience with the ability to lead the integration of a complex set of vendors and stakeholders to create smooth reliable operational processes
- Demonstrates strong aptitude to work in a rapidly evolving environment with pharmaceutical company
Additional Information :
The base salary pay range for this role is $133000$185000 annually. Actual pay for this position will take into account factors such as experience and location. In addition to a base salary this position is also eligible for a competitive 401k match short and longterm incentives medical dental vision STD/LTD and life insurance benefits in addition to other health and wellness programs and offerings.
All Sobi employees need to demonstrate behaviors in line with Sobis core values: Care Ambition Urgency Ownership and Partnership. Are you ready to be on the Sobi team Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us
We are a global company with over 1700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our daytoday wins and a Board with a stellar track record were ready to take on the worlds diseases ailments and adversity. Our people believe they have the power to make a positive impact in others lives because thats exactly what we do here. If youre seeking a career that taps into your talents in a way that makes the world a better healthier place we just may have a job for you.
We know our employees are our most valuable asset and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.
Sobi Culture
At Sobi we refuse to accept the status quo. This is because we have witnessed firsthand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.
As a specialized biopharmaceutical company we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into groundbreaking treatments we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one but we know we cant change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients partners and stakeholders across the entire value chain. Together we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity protected veterans and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to
COVID19 Policy
For the safety of our employees and all individuals with whom we interact professionally Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations as well as any statespecific exemptions as required by applicable law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
