Team Lead Client Service (m/f/d) - REF77133W
Team Lead Client Service (m/f/d) - REF77133W
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Job Description
The Team Lead Client Services (Windows Mac and iOS) (m/f/diverse) is responsible for leading a global team that provides comprehensive support and services for Windows and Mac environments in Tires IT Infrastructure. This role ensures the delivery of highquality client services drives continuous improvement and aligns IT services with business needs.
Your tasks:
- Lead and manage an international team of client service professionals supporting Windows Mac and iOS environments
- Develop and implement strategies to improve client service delivery and user satisfaction
- Ensure the effective deployment configuration and management of Windows Mac and iOS operating systems
- Oversee the resolution of complex technical issues and escalations
- Collaborate with other IT teams to ensure seamless integration and support of client services
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) with external providers
- Drive continuous improvement initiatives to enhance service quality and efficiency
- Stay informed about the latest trends and technologies in Windows Mac and iOS client services
Qualifications :
- Academic degree in Computer Science Information Technology or a related field
- Experience managing client services teams focusing on Windows and Mac environments
- Knowledge about Microsoft Intune and Microsoft Deployment Toolkit
- Proficiency in Windows and Mac operating systems and related technologies
- Experience with IT service management frameworks (e.g. ITIL)
- Fluent English language skills both written and spoken
- Leadership and team management skills
- Strong problemsolving and analytical abilities
- Effective communication and interpersonal skills
- Strong organizational and time management skills
Applications from severely disabled people are welcome.
Additional Information :
The wellbeing of our employees is important to us. Thats why we offer exciting career prospects and support you in achieving a good worklife balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
- and much more...
Sounds interesting for you Click here to find out more.
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Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
