Senior Client Partner
Senior Client Partner
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Salary Not Disclosed
1 Vacancy
Job Description
Were seeking a seasoned Senior Client Partner to drive strategic growth across our portfolio of highpotential U.S. midmarket and enterprise accounts ($100M$2B in revenue) in priority segments: enterprise healthcare innovators large ISVs/SaaS hightech and digital native businesses. This is a highimpact role at the intersection of digital transformation technology innovation and business strategyfocused on organizations where technology drives competitive advantage and accelerated growth.
Youll serve as a trusted advisor to senior executives identifying critical inflection pointssuch as leadership shifts new product initiatives and investment eventsand translating them into transformative solutions across AI Data Cloud Software Development QA/Testing and consulting services. Your mandate: deepen relationships expand wallet share and deliver meaningful business outcomes that elevate KMS as a longterm strategic partner.
What Youll Do
- Develop and Execute Account Strategies: Create maintain and drive comprehensive Account Development Plans grounded in a deep understanding of each clients business objectives challenges and growth opportunities.
- Cultivate Executive Relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization positioning KMS as a strategic partner and accelerating account growth through crosssell upsell and renewal initiatives.
- Lead Strategic Client Engagements: Facilitate and drive highimpact client touchpointsincluding QBRs innovation workshops and governance meetingsto foster alignment showcase value and deepen collaboration.
- Identify White Space and Deliver Value: Leverage domain expertise and white space analysis to uncover both stated and latent client needs articulating tailored value propositions that connect directly to business priorities across the full KMS service portfolio.
- Drive Opportunity Management: Lead opportunity and proposal processes by asking insightful questions evaluating interest levels identifying knowledge gaps and conducting followups to move deals forward with precision and care.
- Collaborate CrossFunctionally for Success: Act as a central connector between client stakeholders internal teams and partner organizationsdriving seamless collaboration ensuring alignment with customer goals and maximizing impact from service delivery.
- Champion Client Satisfaction and NPS: Proactively manage client health and satisfaction contribute to the Net Promoter Score (NPS) process and take ownership of actionable feedback to elevate client experience and loyalty.
- Maintain CRM and Data Integrity: Ensure accurate timely CRM data to support account visibility retention and growth while resolving datarelated gaps that may hinder effective execution.
- Ensure Operational and Regulatory Compliance: Maintain a strong understanding of internal processes account performance metrics and clientside IT/security requirements ensuring compliance with both company standards and regulatory obligations.
- Embody a Culture of Ownership and Continuous Learning: Demonstrate accountability initiative and a commitment to growthboth in client outcomes and personal development.
Qualifications :
What You Bring
- 8 years of experience in consultative sales or strategic account management with a strong focus on driving revenue growth within enterprise or large ISV accounts.
- Demonstrated success engaging midmarket and enterprise clients ($100M$2B in revenue) with domain expertise in Healthcare BFSI or SaaS sectors.
- Proven track record of consistently generating $3M$5M in annual netnew services revenue across a defined portfolio.
- Exceptional relationshipbuilding skills with the ability to influence and engage Clevel and VPlevel executives across both IT and business functions.
- Strong business acumen and a clientfirst mindset with a deep commitment to delivering measurable value and longterm success.
- Solid understanding of IT consulting and software services particularly in AI Data Cloud and Product Engineering.
- Familiarity with industry standards external regulations and evolving technology trends impacting client operations and innovation.
- Experience collaborating with cloud and channel partners (e.g. AWS GCP) to cocreate solutions that address complex client challenges.
- Highly selfmotivated and adaptable with a proven ability to thrive in fastpaced dynamic environments.
- Skilled in working with multicultural globally distributed teamsleveraging excellent interpersonal and communication abilities to drive alignment and execution.
- Strong negotiation and contract management skills including handling NDAs renewals and legal coordination across multiple accounts.
- Willingness to travel up to 50% for client engagements team collaboration and strategic initiatives.
Additional Information :
Why Youll Love It Here
KMS has been named a Best Place to Work by the Atlanta Business Chronicle and a twelvetime Best & Brightest Company to Work For. We offer:
- 100% companypaid Medical Dental & Vision insurance
- 401(k) with generous company match
- Pretax FSA options
- Employer Paid Short Term Disability Long Term Disability and Basic Life Insurance
- Selfmanaged Unlimited PTO Paid Parental Leave
- Remote/hybrid flexibility
- Opportunities for career growth mentorship and leadership
If youre a growthminded professional who thrives in complex consultative environments and excels at building longlasting genuine relationships and bringing advanced technology visions to life wed love to meet you.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
