Systems Manager - OS Engineering Operations
Systems Manager - OS Engineering Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NOTE: This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
This role will require 23 days in the office at our San Diego CA OR Kirkland WA OR Santa Clara CA OR Orlando FL Office Location.
About the Role:
We are seeking an experienced Systems Manager to lead and manage the Linux Center of Expertise (CoE) within the OS Engineering organization. This role is responsible for overseeing the ongoing delivery of Linux operations ensuring operational excellence and driving continuous improvements in incident resolution problem management and system performance.
As the leader of the Linux CoE you will manage a team of Systems Engineers including those focused on Red Hat Linux operations and provide strategic direction in areas such as operational excellence vulnerability remediation monitoring and performance optimization. This role requires strong leadership communication skills and a handson approach to Linux system management.
What you get to do in this role:
- Lead mentor and develop the OS Engineering Linux Center of Expertise (CoE) team ensuring high performance and operational excellence.
- Oversee Linux system operations including incident response problem management and system performance tuning.
- Manage oncall processes and ensure team readiness for handling Linux infrastructure escalations.
- Define and implement best practices for Linux system administration security and compliance.
- Collaborate with crossfunctional teams to improve automation monitoring and CI/CD integration.
- Drive process improvements for OS lifecycle management patching and system hardening.
- Lead efforts in vulnerability management and remediation ensuring compliance with security standards.
- Partner with Engineering Cloud and Security teams to align Linux operations with business goals.
- Provide strategic direction on emerging Linux technologies automation frameworks and tooling.
- Establish and track KPIs for operational efficiency uptime and incident response times.
- Advocate for continuous learning and skill development within the Linux CoE team.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 6 years of related experience with a Bachelors degree or equivalent work experience.
- 5 years of experience in Linux system administration engineering or operations.
- 3 years of experience in a leadership or management role overseeing Linux engineering teams.
- Strong background in Red Hat Linux administration including troubleshooting and performance tuning.
- Experience managing oncall operations and incident resolution processes.
- Experience with ITIL SRE or DevOps methodologies in a Linux operational setting.
- Familiarity with RPM package management YUM repositories and CI/CD pipelines (GitLab preferred).
- Knowledge in Bash or Python scripting Linux CLI tools and automation for operational efficiencies.
- Strong understanding of Linux security vulnerability management and system hardening best practices.
- Strong understanding of configuration management tools such as Puppet Foreman or Ansible.
- Familiarity with containerization Kubernetes or infrastructureascode practices.
- Excellent communication collaboration and stakeholder management skills.
Preferred Qualifications:
- Experience with configuration management tools such as Puppet Foreman or Ansible.
- Knowledge of cloud environments (AWS GCP Azure) and hybrid infrastructure models.
Who You Are:
- A proactive leader who can drive team success and operational excellence.
- A technical mentor who enjoys guiding and empowering team members.
- A problem solver who can navigate complex Linux challenges and find scalable solutions.
- A strategic thinker who understands how Linux operations impact the broader IT ecosystem.
- A collaborative partner who works well across teams and departments.
If you are passionate about leading Linux engineering operations and making an impact through strategic leadership and technical excellence wed love to hear from you!
For positions in this location we offer a base pay of $147300 $257800 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
